The Customer Care Specialist serves as the primary point of contact to cross-divisional teams and customers to ensure efficient and effective customer service operations within the assigned function(s).  The incumbent is responsible for providing timely and accurate communication on diverse customer service issues and/or questions on an ongoing basis.  

• Ensure data accuracy and integrity of all applicable documentation within the assigned function(s) in compliance with company policies and procedures. 
• Process customer requests; inputting patient information and demographic data in applicable systems as required. 
• Serve as the primary point of contact for patients and/or healthcare providers to ensure the facilitation of diverse customer requests; collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner. 
• Serve as a subject matter expert (SME) by supporting cross-divisional teams on diverse customer service issues within the assigned function(s); collaborating with cross-divisional teams as necessary. 
• Support the training of additional staff to ensure customer service operations are in compliance with company policies and procedures. 
• Mentor other staff as applicable. 
• Assist with various projects as assigned by direct supervisor. 
• Other duties as assigned. 

If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form (smartsheet.com)

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.   

PHYSICAL DEMANDS AND WORKING CONDITIONS: 

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Must be available for inclusion in an after hour's on-call program. 

High School Diploma required; Associate's Degree desirable; and Bachelor's Degree strongly preferred 

• 4 - 6 years' related experience. 
• Pharmacy Technician Certification Board (PTCB) certification or ability to successfully pass the PTCB examination required. 
• Meet necessary current pharmacy technician requirements. 
• Strong computer skills with advanced proficiency in word processing, spreadsheet and email applications. 
• Detail oriented with strong analytical and organizational skills. 
• Adaptable to a fast-paced environment with the ability to multitask concurrent priorities in an organized manner. 
• Strong interpersonal skills with the ability to lead and/or work cohesively within a team environment. 
• Excellent customer service skills with a positive, enthusiastic and energetic attitude. 
• Strong oral and written communication skills to effectively communicate with all levels of management.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

Hourly Rate: $24.00 - $38.00

Non-Bonus Eligible Positions: include language below.
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Bonus Eligible Positions – include language below.
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EOE, disability/veterans