Join us as a Digital Banking Innovation Manager  

• We’re looking for someone to lead the definition of new and innovative human-centred digital solutions to help the bank achieve its ambitions 
• You’ll be identifying groundbreaking digital experience strategies to really engage our customers 
• It's a rewarding opportunity to lead project teams of subject matter experts across Human-Centred Design Transformation, and Product Owners 

What you'll do 

In this high-profile role, you’ll be shaping the future of our bank, by identifying new and innovative digital experiences and solving pain points at key moments across user-journeys. We’ll look to you to act as the digital representative on change programmes, helping to deliver experience-change through user testing, service design, business design, and test and learn. 

You’ll be accountable for directing a customer focused, commercially aware experience digital strategy that us aligned to the goals of the business. 

Your responsibilities will also include: 

• Using a deep understanding of experience-design techniques and human-centred design to deliver effective and measurable customer experience strategies
• Working closely with and leading stakeholders, product owners, and the wider digital design team, to deliver against experience strategies 
• Collaborating with the wider bank teams to build relationships and to identify opportunities for growth 
• Using data and trends to unlock value and to build capabilities across the digital and project teams 

The skills you'll need 

We’re looking for a Lead Service Designer – a digital and innovative thinker and doer, who has a deep understanding of best practice in Visual Service Design with a user-centred design approach.

You’ll already have a history of working with Agile, lean and iterative processes coupled with demonstrable business acumen. You'll also need to demonstrate previous stakeholder and team management experience, and a working knowledge of banking products and services. 

You’ll also be expected to have: 

• Knowledge of the latest service design and development methodologies, techniques and technologies including Figma and Adobe Creative Studio 
• The ability to design, lead, and run workshops, both online and in person 
• Knowledge and understanding of how to work with data and appreciation of how to weave in user research 
• Strong interpersonal and leadership skills to motivate and inspire others 
• The ability to maximise resources, prioritise activities, and balance demands 

Hours

35

Job Posting Closing Date:

09/10/2025

Ways of Working:Remote First