Posted:
11/18/2024, 5:47:04 AM
Location(s):
Cupertino, California, United States ⋅ California, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.
我們誠邀才華出眾的您,把握美高梅中國事業機會,與金獅再闖另一座高峰。
Job Responsibilities:
Ensure that minimum brand standards have been implemented
Assist to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate
Ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
Maximize employee productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
Adhere to hotel guidelines when recruiting and uses a competency-based approach to selecting employees
Job Requirements:
Minimum of 8 years Food & Beverage working experience with at least 3 years solid experience in supervising and running the daily operation of restaurant
Diploma or above in Hotel or related disciplines
Must be able to speak and write Cantonese, Mandarin and proficient in English
Able to operate computer and proficiency with MS Office
Must be able to work any day and shift
Excellent interpersonal, customer service, leadership, communication, team building and problem solving skills are required.
Website: https://mgm.mo/
Headquarter Location: Cupertino, California, United States
Employee Count: 10001+
Year Founded: 2007
IPO Status: Private
Industries: Hospitality ⋅ Recreation