Position Summary...

Here, you'll have the opportunity to enhance how our associates and customers experience technology support at Walmart. Our team is at the forefront of transforming access management and technical support through innovation, data, and automation. We’re building seamless digital experiences that make it easier for associates and customers to get the help they need—quickly, securely, and efficiently.

The Access and Operations Services team sits within Customer Engagement Services, providing critical support to our associates who serve customers through 1-800-Walmart. We’re focused on reimagining how access management is delivered—leveraging AI and modern technology to empower associates to self-serve, resolve issues faster, and focus more on what matters most: serving our customers.

Our mission is to provide secure, reliable, and scalable access solutions that connect people to the tools and systems they need to succeed. By integrating our new tech chat platform with our project management systems, we’re streamlining workflows, improving transparency, and driving operational excellence across the enterprise.

At our core, we live by Walmart’s values: Respect for the Individual, Service to Our Customers, Strive for Excellence, and Act with Integrity. We foster a culture of collaboration, curiosity, and continuous improvement—where every idea contributes to delivering better experiences for our associates and the millions of customers they serve every day.

What you'll do...

• Support data-driven decision-making by collecting, analyzing, and evaluating product and feature performance metrics (e.g., acquisition cost, conversion rate, user churn, satisfaction).

• Research and validate customer needs, develop customer journey maps, and identify opportunities to enhance satisfaction and streamline processes.

• Build and maintain technology and process roadmaps that align with business goals and operational priorities.

• Develop and execute strategies to design a customer-facing chat experience within the ServiceNow ticketing platform and integrate it with the Wrike project management system.

• Collaborate and communicate effectively with cross-functional stakeholders to align technology development with business objectives and customer insight

• Apply knowledge of InfoSec policies to represent access and security requirements, ensuring compliance and integrity in technology design discussions.

• Stay current on emerging technologies and automation trends, identifying opportunities to innovate and enhance the team’s technical capabilities.

• Provide technical support for hardware lifecycle management, assisting with equipment requests and contributing to Global Tech’s transformation initiatives.

• Mentor and support teammates by sharing troubleshooting expertise and driving continuous improvement across the team’s technical operations.

• Design and maintain APIs and custom programs in alignment with Global Tech standards to optimize operations within the Customer Engagement Services organization.

What you'll bring...

• Automation Expertise: Strong understanding of automation tools (e.g., Chef, Puppet) and scripting languages to streamline repetitive tasks, optimize workflows, and improve deployment efficiency.

• Technical Leadership: Experience leading small agile teams or workstreams to deliver systems engineering solutions — from analyzing requirements and developing system designs to implementing timelines and ensuring seamless integration with broader project objectives.

• Infrastructure Management: Knowledge of infrastructure maintenance tools, performance metrics, and maintenance methodologies. Skilled in performing backups, patch management, and system audits to ensure compliance and minimize data loss.

• Advanced Troubleshooting: Proven ability to diagnose, research, and resolve technical issues across systems engineering solutions. Leverages data and cross-functional collaboration to identify trends, determine root causes, and implement long-term fixes.

• Operational Excellence: Experience managing daily operations and system performance monitoring. Skilled in developing operational features, testing processes, and proactive monitoring to ensure reliable, high-performance service delivery.

• Coding Proficiency: Knowledge of modern coding languages (e.g., JavaScript, Python, C#), frameworks (.NET, Android, Cocoa), and platforms (Microsoft Azure, AWS, iOS). Adheres to coding standards and best practices, implements CI/CD automation, and applies security and telemetry requirements to all development work.

• ServiceNow Expertise: Strong working knowledge of the ServiceNow platform, including experience developing and maintaining custom workflows, automation, and integrations.

• Innovation and Continuous Learning: Stays current on industry trends, emerging technologies, and automation techniques. Identifies opportunities for innovation and efficiency improvements within systems engineering and operations.

• Cross-Functional Collaboration: Excellent communication and stakeholder management skills, with the ability to align technical execution to business objectives and ensure partnership across engineering, InfoSec, and customer support teams.

• Commitment to Quality and Integrity: Demonstrates high standards in software quality assurance, documentation, and adherence to Walmart’s values — Respect for the Individual, Service to Our Customers, Strive for Excellence, and Act with Integrity.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $80,000.00-$155,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, information systems, information technology, or related area and 2 years’experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies.
Option 2: 3 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization relatedtechnologies.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, information systems, information technology, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.