At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are looking for an Operations Associate – Regulatory Reporting to join our Client and Regulatory Reporting Team.

In this role, you will execute day-to-day operational tasks relating to regulatory and client deliverables across UCITS KIID, PRIIPs, Factsheets, and MIFID II services. You will help ensure that client satisfaction remains exceptional and that our internal procedures continually evolve to be more efficient and robust.

The Position

• Responsible for day to day operational tasks for the Client and Regulatory Reporting Team.
• Ensure that all client deliverables are met to agreed service level agreements. Client deliverables relate to UCITS KIID, PRIIPs, Factsheets and MIFID II services.
• Maintain strong, pro-active relationships with all internal and external stakeholders, eliciting feedback on their satisfaction levels and identifying and resolving issues in a timely manner to ensure a very high level of client satisfaction and client retention.
• Work closely with the senior associate to ensure that process risks are minimised.
• Identify opportunities for efficiencies and drive new developments and enhancements forward.
• Ensure all project tasks relating to both new and existing clients and services are carried out with full accuracy by the wider team.

Responsibilities

• Create daily and weekly project plans and ensure all tasks are accurately completed.
• Provide regular updates to the senior associate on deliverables, issues, and client interactions.
• Ensure all client projects are carried out as per the client SLAs and internal process documents.
• Review any documentation for the highest level of accuracy before releasing to clients.
• Prepare invoices and ensure accuracy prior to submitting for the senior associate for review.
• Ensure client calls are prepared for in advance, with a live status report being delivered to the client and discussed during the call.
• Ensure all client or client related correspondence is responded to in a timely fashion.
• Carry out training within the team as required and where requested.
• Guarantee all procedures are maintained for the list of assigned clients.
• Identify areas of improvement while utilising our inhouse development team.
• Confirm other duties/responsibilities assigned by the Manager are completed in the timeframe required.

Qualifications

• Recent graduate or an associate with experience in a similar or related role.
• Excellent Word, Excel and attention to detail skills.
• Maintain high productivity, manage multiple priorities, work effectively under the pressure of time constraints in a fast-paced environment.     
• Strong analytical skills, demonstration of a strong professional approach with an attention to detail.
• Strong interpersonal skills required, with accountability for team and business deliverables.
• The ability to work within a team structure alongside multiple levels and departments in a professional manner, building strong day-to-day relationships with colleagues and clients.

Hybrid Flexible at Broadridge  

We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid. 

#LI-Hybrid 

#LI-LM1 

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.