What progress will you make?

Our Markets Operations COO team builds, supports and delivers the infrastructure, security and operational elements that empower Citi to pursue our mission of enabling growth and economic progress. Our teams are embedded in the functions and businesses to deliver the optimal tools and environments, allowing Citi to be the best for our clients.

The Control Solutions & Risk Remediation Team supports broad Cross Operational Issue Management resolution stemming from both Internal Citi self-identified, Internal Audit and Regulatory driven initiatives. We construct, uplift and deliver appropriate control frameworks and risk driven solutions to ensure the safety and soundness of our Operational environment.

This role is within Risk Metrics and will be focused on supporting the delivery of our Risk Metrics strategy and oversight governance across Markets Operations. It will provide opportunities to support the delivery of the technology and data strategy to ensure complete, accurate and timely metrics availability for operations teams and senior management to manage their risk and ensure robust control oversight, through the identification of key risk metrics, review of metrics trending, target setting and root cause analysis. It will support the review and rationalization of risk management dashboards. The role will work closely with the senior lead for Risk Metrics Strategy, and requires close interaction with global Markets Operations teams, Technology and interaction with our second- and third-line partners.

In this role, you're expected to:

• Determine the ongoing identification review of Markets Operations key risk metrics.
• Establish clear measurements to monitor and manage risk across Markets Ops.
• Implement improvements for risk oversight, root cause analysis and remediation tracking.
• Support development of the heatmaps and dashboards for management to assess daily risk profile of their teams.
• Identify and establish performance indicators to drive improvements for clients, services and products.
• Integrate complimentary indicators (Cis), e.g.: volumes, to overlay against KRIs/KPIs highlighting potential drivers, enhancing hunting for risk capabilities and supporting strategic decision making.
• Identify opportunities to align with Markets front office to enhance front to back risk oversight and control.
• Establish data sharing agreements, reporting and escalation protocols and overall integration with the broader Markets strategy for reporting.
• Oversight key risk metrics trending and support timely escalation of adverse movements.
• Determine and support delivery of new metrics into our centralized risk dashboard.
• Support enhancements to functionality and risk profiling of existing metrics in our central risk management platform.
• Support Markets Operations teams with Audit reviews and questions relating to risk metrics management, governance and oversight.
• Deliver on all goals including Financial, Client Service, Culture & People and Risk & Control, and support the delivery of Markets Operations COO goals.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor's/University degree preferred.
• Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Knowledge of Markets Operations businesses/ functions is preferred.
• Must be extremely organized, motivated and a self-starter.
• Ability to identify, measure, and manage key risks and controls.
• Ability to manage multiple tasks and priorities.
• Ability to work independently, multi-task, have great attention to detail and take ownership.
• Able to lead conference calls and produce meeting agendas, materials, and minutes.
• Strong problem-solving and decision-making skills.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Confident working with large datasets, undertaking data analysis, drawing out conclusions to identify and present options/evidence.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Collaboration skills with multiple stakeholders across the Markets business, and broader Citi Enterprise Risk Management, Operations & Technology teams.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

------------------------------------------------------

Job Family Group:

Controls Governance & Oversight

------------------------------------------------------

Job Family:

Cross-disciplinary Controls

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Getzville New York United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$70,080.00 - $105,120.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Oct 24, 2025

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.