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The Assistant Director, Student Accounts position reports to the Associate Director, Student Accounts, and will serve as a point of contact for students and families about account queries. In addition, this position will assist with all day-to-day operations of the billing office, including, but not limited to, customer service, collections, reconciliations, processing, and overseeing technical functions to ensure that the college’s accounts receivable is in good standing and collects revenue for the college. This important role requires accuracy, attention to detail, and the ability to provide and motivate others to provide exceptional customer service.

ESSENTIAL JOB DUTIES

• Assist students and parents with student account questions and queries, ensuring excellent customer service.
• Counsel and advise parents, students, and the campus community on financial planning options and student account policies and procedures, complying with all relevant rules and regulations.
• Assist with the collection of accounts receivables.
• Coordinate payment options to clear balances for students.
• Assist in the coordination and production of billing statements.
• Assist with technical functions, including the set-up and ongoing maintenance of the software system.
• Reconcile student account cash.
• Serve as the point person for escalated student health and tuition insurance situations.
• Serve as point person for setting up and maintaining payment plans, including special requests.
• Serve as liaison between the college and its student health and tuition insurance agents.
• Serve as backup for the Associate Director as required.
• Provide guidance, training, and mentoring to other staff as required.
• Perform other miscellaneous duties as assigned.

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to perform the job effectively.

• Bachelor’s Degree or equivalent experience required
• 3-5 years of previous experience in finance, accounting, accounts receivable, or related field required.
• Previous experience using Banner and Touchnet preferred
• Experience working with a diverse student population preferred

KNOWLEDGE, SKILLS, AND ABILITIES – This may be representative but not all-inclusive of the knowledge, skills, and abilities commonly associated with the job. 

• Knowledge of accounts receivable practices and procedures
• Intermediate to Expert proficiency in MS Excel
• Proficiency in using computer software and the ability to learn new software easily
• Self-starter with excellent interpersonal communication and problem-solving skills
• Strong customer service skills and the ability to engage with students and parents in a patient and positive manner
• Ability to handle stressful situations in a courteous and professional manner
• Commitment to and ability to work with diverse populations

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to sit or stand for long periods.
• Requires the ability to lift and move light objects

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Office and Production environments.

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.  Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

This position is primarily a hybrid role with expected days in the office each week.

The hybrid arrangement will be made upon hire. Candidates must reside within a reasonable commuting distance of the Boston campus to ensure operational effectiveness. This arrangement must be approved as outlined in the Remote Work Policy.

Compensation: $55,600.00 - $68,150.00 annually, commensurate with experience.

Grade of Position: 23-07E

Scheduled Weekly Hours: 36.25

Division: Division of Enrollment

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. 

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.