About us

We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.
 

With almost a million members in our care, we are New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.

About the role

As a Member Support Consultant - Administration, you’ll be handling inbound and outbound calls and assisting Southern Cross members, along with Admin and Reception duties.

You’ll do this by:

• Outbound calling our members
• Taking members’ returned calls and reception calls
• Ensuring all forms of contact information for our members are correct and updating as necessary
• Supporting the Claims unit by seeking verbal authorisation from members for claims to be assessed
• Seeking correct refund details for claims refunds
• Dealing with email bounce backs and returned mail
• Claims receipting
• Inbound and outbound mail processing
• Reception cover (Rostered)
• Other administrative duties as required by management to support the function and wider business.

About you:

• Customer Service experience (such as hospitality, retail)
• Outstanding communication and interpersonal skills – verbal, written and presentation
• Demonstrates a mindset of agility and flexible and adaptive working
• Attention to detail - has an eye for detail, with the ability to double check work to ensure accuracy
• Demonstrates strong customer service skills and ability to communicate effectively. Able to maintain confidentiality in all dealings
• Develops effective relationships across the organisation with all levels of employees
• Initiative/Teamwork - takes responsibility for own actions with the ability to work cohesively with others
• Seeks opportunities to improve work procedures

• five days of wellbeing leave per year   

• health insurance for you and your immediate whānau  

• life insurance cover and discounts on pet and travel insurance   

• extra parental leave benefits and financial wellbeing support   

• participate in our wellbeing programme.    

Season’s Greetings!  Please note that Southern Cross is closed for non-essential business between 20 Dec – 6 Jan.  We will be reviewing applications and expect to have responded to all applicants by mid-January 2025. 

Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish. 

If you share our commitment and passion, then apply now!