Role Specific Information

Job Description

About the Role

The Physical Security Specialist supports the Loss Prevention department by maintaining, troubleshooting, and optimizing security technology systems, including Closed-Circuit Television (CCTV) equipment, Intrusion Alarm Systems, and Product Protection devices and supplies. This position serves as a liaison between corporate leadership, field teams, and external vendors to ensure all physical security systems operate reliably and efficiently—reducing downtime, minimizing risk, and strengthening overall asset protection across the organization.

What You’ll Do

• Maintain and troubleshoot the Loss Prevention Service Channel Dashboard, focusing on CCTV, Intrusion, Locks/Cores and Product Protection supplies.

• Reduce field service calls by remotely diagnosing and resolving CCTV or hardware issues.

• Process tickets through completion for repair and maintenance of CCTV systems, and other physical security equipment.

• Serve as the liaison for escalations.

• Ensure timely communication and resolution of critical security incidents.
  Assist in the creation and maintenance of best practices and troubleshooting reference materials related to CCTV, Intrusion, Locks/Cores and Product Protection for store teams and Field Loss Prevention teams.

• Maintain accurate records of physical security devices, supplies, and building equipment.

• Support store hardening projects and camera rollouts to strengthen physical security infrastructure.

• Enter and manage purchase orders within the company’s procurement application/Service Channel. 

• Maintain budgets and vendor relationships

• Coordinate advanced replacement and equipment lifecycle management for store security hardware.

• Additional tasks may be assigned

What Skills You Have

Required

• Excellent written and verbal communication skills

• High School diploma or equivalent 

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to comply with dress code requirements

• Basic math and reading skills, legible handwriting, and basic computer operation

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes.

• Ability to satisfactorily complete company training programs.

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across  job responsibilities.  

• Ability to complete or oversee the completion of assigned projects in a timely manner.