Department: Solutions - Client Success

Job Title: Client Success Director  - Marketer

Compensation: $115,000 - $135,000

Location: Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin

Adswerve is seeking a commercially driven Client Success Director to join our team. In this role, you will serve as the strategic architect and owner of a book of high-touch business for our most critical Brand accounts. You will operate at the intersection of Digital Media, Analytics, and Data Science.

We are looking for a highly organized, client-centric individual who possesses the ability to translate complex technical wins into compelling business outcomes, curate narratives, and a proven track record of partnering with customers to secure retention and share of wallet. You are not just checking boxes on a scope of work; you are curating sales narratives, articulating complex technical value that will land with the C-Suite, and personally negotiating high-stakes contracts.  The Client Success Director doesn't just present data, but tells a story that justifies the investment, driving platform adoption.

This is a high-impact individual contributor role with significant autonomy and the potential for future team management.

Responsibilities:

 

Strategic Account Growth & Commercial Execution

• Direct Ownership of Growth: Own the retention and expansion of a dedicated book of enterprise business. You are responsible for hitting specific retention and growth targets.
• Cross-Sell Identification: Proactively identify opportunities to cross-sell Adswerve’s full suite of services, specifically bridging the gap between Media buying and Data Science/Analytics solutions.
• Sales Narrative Curation: Create and deliver quarterly business reviews and pitch decks that move beyond metrics to demonstrate ROI. You will craft the "Adswerve Story" tailored to the specific business goals of your clients.
• High-Stakes Negotiation: Lead contract renewals, upsells, and pricing negotiations with strong commercial acumen to ensure profitability and mutual value.

 

Client Partnership & Consulting

• Trusted Advisor: Build deep, resilient relationships with senior client stakeholders (VP/C-Level) within your book of business, positioning yourself as a thought leader in the digital maturity space.
• Holistic Consulting: Move fluidly between conversations about Programmatic Media, Paid Search, and Cloud/Analytics, ensuring clients utilize the full potential of their tech stack to achieve their business KPIs.
• Partner Relations: Act as a strategic liaison with Adswerve partners (such as Google), advocating for your clients and unlocking beta opportunities or advanced support to drive client success.

 

Leadership Influence & Operational Excellence

• Process Architecture: Improve client engagement models and internal processes to streamline delivery and increase the quality of work across departments.
• Peer Mentorship: Operate as a senior lead and mentor to Client Success Managers, modeling best-in-class sales behaviors, narrative building, and strategic thinking.
• Future Readiness: Demonstrate the emotional intelligence and strategic vision required to transition into a people-management role as the team expands.

 

Experience:

• 8+ years of experience in digital marketing, consultancy, or ad-tech, with a strict focus on client success, revenue retention, and business development.
• Proven history of hitting or exceeding growth and retention targets on a personal book of business.
• Bachelor’s degree in Marketing, Business, Advertising, or equivalent professional experience is preferred.
• Commercial understanding and experience selling at least two of the following:
• Programmatic/Media: (DV360, TTD, SA360, Amazon, Social).
• Analytics: (GA4, Adobe Analytics).
• Data Science/Cloud: (MMM, Propensity modeling, etc.).
• Experience selling or consulting on Cloud-based solutions or Advanced Analytics projects is highly preferred.
• Demonstrated ability to negotiate complex contracts and drive revenue growth (upselling/cross-selling).
• Exceptional communication skills with the ability to turn data into a narrative that resonates with non-technical executive audiences.
• Ability to navigate ambiguity and lead clients through industry changes (e.g., privacy changes, cookie deprecation).

This position pays a base salary of $115,000 to $135,000 per year. This position is eligible for a semi-annual individual bonus based on performance. Wage differential is based on training and experience.

Our team of 250+ employees is spread out across 26 states and six countries. We keep everyone connected remotely with a team-oriented culture where everyone contributes and feels valued for their skills and unique perspectives.

If you want to work alongside the best and brightest analytics minds, we’d love to hear from you. You can get hands-on with the latest ad tech, work with exciting clients and pave the way for new industry processes and advancements. All while working for a company that prioritizes your work-life balance. Plus, we offer full-time Adswerve employees benefits you’ll love:

• Semi-annual bonus potential
• Medical, dental and vision available for employees
• Paid time off including vacation, sick leave & company holidays
• Paid volunteer time
• Flexible working hours
• Summer Fridays
• “Work From Home Light” days between Christmas and New Year’s Day
• 401(k) Plan with 5% company match and no vesting period
• Employer Paid Parental Leave
• Health-care Spending Accounts
• Dependent-care Spending Accounts
• Employer Paid Basic Life Insurance
• Voluntary Life Insurance (Employee/Spouse/Child)
• Employer Paid Short & Long Term Disability
• Employee Assistance Program (EAP)
• Continuing Education Reimbursement
• Employee Referral Bonus Program
• Monthly Remote Work Stipend

Adswerve is an Equal Opportunity and E-Verify Employer. All qualified applicants will receive consideration without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, physical or mental disability, medical condition, gender identity, gender expression, results of genetic testing, service in the military, or on any other basis that would be in violation of any applicable federal, state, or local law. Adswerve will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.

If you require assistance with your application, please reach out to [email protected]

Screening of Applications Begins: Immediately and will continue until the position is filled. For best consideration, please apply by January 9th, 2026

Recruitment Agencies: We are not utilizing external 3rd party recruitment agencies for this search. Should those needs change, we will seek your assistance directly.