Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

We are seeking a Social Commerce Manager to lead the strategy, operations, and innovation for social shops across platforms such as TikTok Shop and Meta Shop. This role will define the direction of our social commerce presence, oversee shop operations, and partner across teams to deliver growth, efficiency, and best-in-class consumer experiences. This role combines strategic thinking with strong analytical capabilities, leadership, and deep platform knowledge to grow presence and conversion within native social.

Key Responsibilities

•    Define and execute the social commerce strategy aligned to business and brand goals.
•    Own assortment and merchandising strategy across social shops.
•    Act as the platform subject matter expert, staying ahead of new features and best practices.
•    Monitor and act on emerging trends in Social Commerce, creator marketplaces, influencer integration, and in-app checkout functionalities.
•    Oversee day-to-day shop operations, ensuring accuracy, availability, and performance.
•    Own platform relationships with Meta, TikTok, Pinterest, and relevant tech or agency partners to stay ahead of algorithm changes, product features, and best practices.
•    Manage vendor and agency relationships (e.g., creators, influencers, third-party agencies)
•    Collaborate with cross-functional teams including merchandising, inventory, operations, and strategy.
•    Develop processes and workflows to optimize team efficiency.
•    Collaborate with Creative teams to optimize content formats, messaging, and video length for performance in shoppable formats.
•    Track performance and deliver insights, reporting regularly on KPIs such as click-through rate, engagement, ROAS, conversion rate, and customer acquisition cost to inform optimizations.
•    Own experimentation roadmap (e.g., A/B testing, new formats, targeting strategies) to continuously improve KPIs. 

Required Experience

• 4+ years of experience in Digital Marketing, Paid Social, or E-commerce, with at least 2 years directly involved in Social Commerce initiatives or social shop management.

• Deep working knowledge of social commerce platforms (TikTok Shop, Meta Shop, etc.); confident in using them for campaign setup, catalog management, and performance optimization.

• Strong background in merchandising, assortment planning, or eCommerce operations.

• Experience managing influencer/creator campaigns with measurable ROI

• Proven ability to shape strategy and deliver measurable results.

• Excellent cross-functional leadership and relationship management skills.

• Analytical, process-oriented, and detail-driven, with strong problem-solving capabilities.

• Strong analytical mindset with the ability to turn data into action and storytelling.

• Fluent in English – C1 level or higher.

• A Bachelor’s degree or ongoing studies in Digital Marketing, Social Commerce, Social Media, Information Technology, or a related field.

Nice to Have

• Experience in CPG, beauty, fashion, or lifestyle industries.

• Hands-on experience in Social Commerce APIs or third-party commerce enablement tools

• Knowledge of emerging platforms (e.g., YouTube Shorts Commerce, WhatsApp Commerce)

• Hands-on experience with influencer marketing and/or affiliate programs that connect directly to commerce results.

• Comfort using tools like Shopify, Adobe Commerce, Sprinklr, or similar.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

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