Posted:
12/16/2025, 1:29:46 AM
Location(s):
Mexico City, Mexico
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
People & HR
HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes: Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding Management.
Key Responsibilities:
Specific Requirements:
Solves situations related to policies and holders’/clients/ third party queries with the help of specific HR procedures
Ensures the accuracy of the documents processed according to the norms / objectives set by the direct manager
Update processes and procedures reflecting the acknowledged changes
Develops good client relationships and raises in time the risks related to client management / satisfaction
Subject to regular local supervision of progress against results.
Proactively performing preventive quality controls and taking corrective actions when errors occur
Role Expectations are:
processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools.
demonstrates knowledge of processes and related systems to effectively perform their responsibilities.
solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure.
General Requirements:
• Update and maintain various systems/tools per standard process documentation
• Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision / support)
• Audit own data entry for accuracy and applying the necessary corrections
• Conduct data verification to ensure the required result
• Respond to various requests for information, as needed. Escalate to supervisor as appropriate
• File, archive and retrieve documents (paper-based and electronic) using filing standards
• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.
• Controls the work edited by team members for grammar, syntax, and punctuation, to ensure professional and ethical communication.
• Respond to information requests by searching, summarizing research results and compiling in requested format
• Follow established policies, procedures and methods
• Participate in process improvement initiatives or special projects as assigned
• Meet established goals and objectives. Meets metrics communicated by direct manager.
• Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis
• Assist in audit preparation and proceedings for both internal and external auditors
• Perform data entry and research own work results
• Applies knowledge on processes and related systems
• Participates in training other colleagues and providing quality/operational feedback to colleagues
• Participates in periodic exercises of calculating the working time for adjusting / monitorization.
• Completes tools and trackers for monitoring the working time and the activities related to the process and report them to the direct manager
• Executes tasks in an ethical manner and objectively evaluates the consequences that a certain action/behavior might have on others
• Efficiently interacts and collaborates with the team members to complete the tasks that are interdependent
• Might be required to coordinate small groups and activities at project/team level.
• Responsible of reporting activities, analysis at team level
• Responsible of managing and solving escalations received from client
• Might participate in operational discussions with clients on the recommendation of the hierarchical supervisor, presenting status and answers for entire team’s results/performance.
• Might be required to learn and act as back-up for multiple process across the project
• Might be required to perform operational back-up activities for Coordinator, if the case, based on delegated activities
• Might be responsible for task allocation and the way the activities are organized
Knowledge/Skills Requirements:
Demonstrated expertise in process area
Demonstrated issue management/problem solving skills
Discretion, professionalism, confidentiality and judgment.
Strong customer service skills
Strong organization skills, attention to detail and follow through to resolve any outstanding issues
Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels.
Ability to adapt to changing environment and support of multiple clients
Ability to develop /analyze/interpret data, rationale for alternative solutions to problems and take appropriate action
Ability & interest in training other team members
Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices
Ability to set and strive to achieve specific, measurable, and challenging goals.
Ability to anticipate and identify emerging issues and act upon those that may affect are of responsibility and affect other teams.
Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility.
Advanced knowledge of company standard software. E.g. email, Internet Explorer, Microsoft Office Package
Ability to communicate appropriately with people at various levels, both in formal and informal settings.
Continuous Improvement & Change Control:
• Drive the continuous improvement for cluster of assigned countries
• Support project during transition and ongoing service delivery
• Identifying potential changes to Services and capture these changes – in close cooperation with the coordinators.
• Consolidate the tracking and reporting of proposed and in-flight transformation initiatives for the cluster of assigned countries
• Coordinate and schedule regular process transformation reviews
Compliance Management:
• Support the adoption of Payroll process standards and procedures defined by the client, and monitor Payroll Provider(s) compliance
• Proactively engage with client´s Payroll Manager on issues concerning payroll compliance, in case of escalations provide root cause analysis
• Manage the completion of compliance documentation as defined by client, make sure that payroll controls are adhered by all parties
• Support the execution of internal or external audits and payroll compliance reviews as defined by the client
Ad-hoc Requests:
• Respond in a timely manner to Ad-Hoc payroll admin requests from the client and Payroll processors based on the approved change requests (where required)
#LI- LATAM
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Declaración de igualdad de oportunidades en el empleo
Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing