At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Job Description:

Performs a variety of document processing and record-keeping tasks associated with customer accounts, requiring thorough knowledge of products and services in the assigned area. Responsibilities include entering new account information, updating existing records, recording transactions, and providing administrative support. The role also involves customer service duties such as responding to inquiries, resolving issues, and providing requested information.

The Operations Specialist is expected to be goal-oriented, consistently working toward achieving defined performance targets related to accuracy, timeliness, and service quality. Success in this role requires a proactive approach to problem-solving, attention to detail, and a commitment to continuous improvement.

Working Hours: shifts between 7am to 9pm.

Key Responsibilities:

• Process and maintain customer account documentation with accuracy and efficiency.
• Handle incoming and outgoing mail and packages, ensuring timely distribution and dispatch.
• Respond to customer inquiries and resolve issues in a professional and timely manner.
• Maintain logs, reports, and records in accordance with company standards.
• Support operational goals by meeting daily, weekly, and monthly performance targets.
• Collaborate with team members to improve workflows and service delivery.
• Ensure compliance with internal policies and external regulations.
• Identify and escalate complex issues when necessary.

Basic Qualifications:

• High school diploma or equivalent.
• Typically two to three years of clerical and customer service experience.

Preferred Skills/Experience:

• Solid understanding of products, services, terminology, procedures, and systems related to the assigned area.
• Strong customer service orientation with effective communication skills.
• Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Demonstrated ability to resolve complex problems independently.
• Proficient in Microsoft Office and other relevant software tools.
• Detail-oriented with a focus on accuracy and accountability.
• Motivated by achieving goals and contributing to team success.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.