Internship in Customer Relation

Description -

Job Summary

This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams.

Responsible for maintains positive customer relationships, data analysis and reports.

Contributes to process improvements to ensure customer satisfaction and retention.

The main mission of the intern will be to develop and deploy a solution to replace customer units in case of complaints.

• Analyze the current process
• Define pros and cons
• Identify alternatives (cost, complexity, solution turn around time)
• Test and Deploy the chosen solution

Responsibilities

• Ensure a positive customer experience at all touchpoints
• Collaborate with cross-functional teams to facilitate efficient issue resolution
• Maintain relationship with Vendors and channel partners, ensuring collaboration and effective communication to meet customer needs.
• Maintain detailed record, support activities and issue resolution
• Enchances customer-centricity

Knowledge & Skills

• Excellent problem-solving ability, good at negotiation and soft skills, confident telephone manner.
• Customer-service minded approach, Fulfill commitments to customers
• Good listener, eager to learn and improve, be proactive and well organized.
• Able to work under pressure and maintain composure in difficult situations
• Demonstrate common sense, sense of urgency and creativity
• Can work largely unsupervised in a Virtual environment
• Customer Support
• SAP Applications

Education

Enrolled at the University in one of the following courses: Business Administration, Law, Computer Science, Engineering or related areas.

Spanish - Proficient

English - Beginning knowledge

Job Location

Alphaville – Barueri (São Paulo-Barueri)

#LI-POST

Job -

Administration

Schedule -

Full time

Shift -

No shift premium (Brazil)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement