Position Summary...

Staff Technical Program Management for Problem Management Function

What you'll do...

Position Summary – Staff Technical Program Manager (Problem Management)

Job Ad Description

The Global Problem Management team is looking for highly skilled Staff Technical Program Manager with deep technical expertise in designing and implementing agentic AI solutions tailored for Problem Management workflows. This role requires a strong foundation in AI engineering, systems thinking, and operational excellence.

-This role needs a strong functional knowledge of Problem Management responsibility.
-Proven experience in designing, developing and deploying agentic AI solutions
-Drive post-incident analysis by facilitating technical sessions with cross-functional teams including Engineering, Command Control Center (CCC), and Site Reliability Engineering (SRE).

About the team

Building the right technology foundation for Infrastructure & platforms is vital to success at the scale of Walmart. Our team builds and maintains the foundational technologies that support the tech organization. Included in this are data platforms, enterprise architecture, DevOps, cloud computing, and infrastructure. All of these products and services are supported by scalable and powerful infrastructure, ensuring a secure and seamless employee and customer experience across stores, digital channels, and distribution centers.

What You’ll Do

• Execute and improve the Problem Management Correction of Error (COE) process in alignment with global and local standards.
• Identify opportunities to automate and optimize problem management workflows using Agentic AI.
• Coordinate problem resolution across internal teams, vendors, and external partners.
• Drive Correction of Error (COE), postmortem facilitation, and closure of critical action items.
• Ensure timely and high-quality delivery of COE reports, Post Implementation Reviews, and known error documentation.
• Mentor junior Problem Mangers and engineers, fostering a culture of operational excellence.

What You’ll bring

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in IT operations, technical program management, or service reliability.
• Minimum 5 years of experience in Change/Incident/Problem Management or Project Management.
• Proficiency in Python or similar programming languages, including building scalable backend services and data pipelines.
• Hands-on experience with LLM APIs (e.g., OpenAI, Claude, Sonnet) for prompt engineering, inference, and orchestration.
• Identify opportunities to automate and optimize problem management workflows using Agentic AI.

• About Walmart Global Tech
  Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

  We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

  Work

  Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

  Benefits

  Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

  Belonging

  We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

  At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

• Familiarity with Model Context Protocol (MCP) for agent orchestration and workflow integration.
• Ability to implement retrieval-augmented generation (RAG) or similar techniques to deliver explainable, context-aware AI insights.
• Technical knowledge in system architecture, networking, and cloud platforms.
• Strong understanding of ITIL
• Experience with tools like ServiceNow, JIRA, Confluence and Tableau

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Option 1: Bachelor's degree in computer science, information technology, engineering, or related area and 5 years' experience in engineering, engineering program management, technical program management, product management, or related area. Option 2: 7 years' experience in engineering, engineering program management, technical program management, product management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

G, 1, 3, 4, 5 Floor, Building 11, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India