Description

• Welcome clients at the reception area and manage the registration and check‑in process.
• Answer incoming calls and route inquiries to the appropriate internal teams.
• Prepare and organize client materials for check‑in, including prebills, pending contracts, book bags, name badges, schedules, name tents, and luggage tags.
• Manage the full client check‑in process, ensuring payments are collected, contracts are signed, and all TSA and regulatory compliance requirements are met.
• Maintain inventory of client materials and supplies (e.g., book bags, pens, brochures).
• Ensure client lobby and lounge areas are clean, organized, and welcoming.
• Communicate daily client issues and no‑shows to Sales and Training Services teams.
• Assist clients with study material applications and use of the CAE Crew Training app.
• Provide on‑site support to resolve client concerns and complaints, with a focus on positive customer relationships and client retention.
• Support schedule changes and message handling for clients as needed.
• Deliver prompt, professional hospitality services, including providing local area information and assisting with special event arrangements.
• Maintain company store inventory and merchandise.
• Participate in special projects as assigned by the CSR Group Lead.

Minimum Qualifications

• High school diploma or equivalent.
• Proven customer service experience in a professional environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Strong verbal and written communication skills, with the ability to interact effectively with clients and internal stakeholders.
• Ability to work onsite in a fast‑paced, customer‑facing environment.
• Demonstrated ability to handle sensitive situations with professionalism, discretion, and sound judgment.

Preferred Qualifications

• Associate degree or higher.
• Experience in hospitality, hotel, concierge, travel, or aviation‑related customer service roles.
• Experience supporting scheduling changes and managing multiple client requests simultaneously.
• Ability to work effectively in culturally diverse environments.
• Demonstrated problem‑solving skills and adaptability in changing operational conditions.

Physical Requirements

• Occasional ascending/descending of ladders, stairs, scaffolding, ramps, and poles.
• Frequent stationary positioning (sitting or standing).
• Occasional movement throughout the facility.
• Occasional lifting or adjusting of objects up to 20 lbs.
• Frequent repetitive motions of wrists, hands, and fingers.

Benefits

• Comprehensive medical, dental, vision, and EAP coverage (full‑time employees).
• 401(k) with employer match and Employee Stock Purchase Program.
• Flexible vacation policy and paid holidays, including December 25–January 1.
• Global parental leave and enhanced paid maternity leave in the U.S. and Canada.
• Company‑paid life, AD&D, short‑term disability, and caregiver support.
• Additional voluntary benefits including legal coverage, dependent life, pet insurance, and FSA options.
• Access to cutting‑edge technology and diverse teaching opportunities.
• Opportunity to remain active in the flight deck while maintaining work‑life balance.
• Professional growth through CAE’s comprehensive Instructor development program.