Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

As a Team Leader in our Operations family, you’ll be part of our customer operations team and have the most rewarding job –  leading and inspiring a team of amazing Energy Specialists to support our customers who have complex problems. You'll see change as a good thing and embrace it, and you’re passionate about helping others do the same.
 

You will utilise your leadership experience to manage a variety of complex problems, such as effectively managing your team’s complaints and ensuring your team succeeds in meeting their  customer-centric goals - this can mean supporting difficult conversations with our customers so you’ll need to ensure your team has the right support when dealing with complex escalations.

As a Team Leader you'll build a happy, culturally-aligned, high-performing team which consistently delivers fantastic results day-in, day-out and be accountable for day-day operation of your team, from prioritisation of work, scheduling and monitoring. You'll take a proactive approach to developing and supporting your team and be part of growing and developing E.ON Next.

Are we the perfect match?

We know what’s important to us at E.ON Next, we’re on the hunt for great people to lead our amazing Nexties and breathe our culture. Here's what we're looking for;

• Leadership – We’re looking for someone who can demonstrate they are an influential leader and can adapt their style to meet the needs of the team, our customers and our business.

• Inspiring – Motivated by leading and developing people, even when times get tough. Striving to create an environment where everyone in your team gives their best.

• Culture – able to build an amazing, high-performance culture.  As a ‘microbusiness’, you and your team will do your own forecasting and planning so you can always deliver a consistently great service.

• Passionate and vibrant– genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better.

• Calm and resilient – challenging work is what keeps you creative and motivated.  You always challenge the norm to deliver a great customer experience.

• Open – you build an inclusive culture where you and everyone around you can be themselves, all day, every day (bringing a team together and getting the best out of people).

• Curious and Development – you build a strong development culture where you and your team are always looking to develop yourselves.  You encourage your team to get curious, learn all the time, and explore new ways of doing things.

• Development and growth - You’re a great self-reflector and have examples of where this has highlighted something that could be better and what you’ve done to change this (Personal development).

• You’re comfortable to take accountability and make your own decisions.  Fear of failing doesn’t hold you back and instead it drives you forward.
   

What you’ll receive from us!

• Competitive salary

• 26 days holiday plus bank holidays AND a guarantee of your birthday off

• Access to a variety of flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers plus many more

• Weekly socials where we get together as a family to wind down

• Trust – you’re responsible for your customer experiences and your own development

• No micromanagement – you and your team will decide how you manage your time

What else do I need to know?

• Closing date - Fday 27th September 2024 (may close sooner due to high number of reapplications)

• 6 month secondment

• Competitive salary

• Out of Hours work - We operate across all 7 days, 8am -10pm - flexibility to work agreed shifts during this time with an expectation of evening and weekend work.

• Location: Home Based

• Working environment: Working remotely from home in the UK, with several in person meet ups at one of our hubs across the year.

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.