Job Description:

SharePoint and Web Application Jr. Lead – On-Prem

(SharePoint and Web Applications Maintenance – Level 2 Support)

Job Summary:

We are seeking a highly skilled and experienced SharePoint and Web Application Senior Support Engineer with a strong background in SharePoint On-Premises environments and Web application maintenance. The ideal candidate will possess excellent soft skills, leadership capabilities, and hands-on experience in incident, problem, change, and service request management. Prior working experience in the Middle East region is essential to ensure cultural alignment and service delivery excellence.

Key Responsibilities:

Application Maintenance & Support

• Perform Day-to-day operations of SharePoint On-Premises environments (2013/2016/2019).
• Manage the Custom Web Applications built on .Net / MWC based frameworks
• Work with the team of SharePoint and Web Applications Support Engineers
• Managing Intranet Sites and External Sites hosted on SharePoint
• Managing the Custom Web Applications implemented on .Net / Angular JS
• Co-ordinating with L3 and L4 Teams for escalated tickets
• Performing Deployments and participating in Change Management activities
• Handling Critical Incidents / Business Requests to support in timely manner.
• Performing patching, upgrades, and health monitoring of SharePoint farms.
• Perform root cause analysis and resolution for incidents and recurring issues.
• Coordinate with infra, database, and network teams for platform-level support.

ITSM Process Adherence

• Know about standard ITSM processes from Level 2 perspective
• Manage Incidents, Service Requests, Problems, and Changes in alignment with ITIL framework.
• Ensure SLA compliance, ticket resolution quality, and customer satisfaction.
• Prepare RCA reports, weekly dashboards, and compliance documentation.
• Responsible for reporting of tickets / issues for respective domains

Client & Stakeholder Management

• Interface with business users and IT stakeholders to capture requirements and report progress.
• Conduct regular service reviews and contribute to continuous improvement plans.
• Manage expectations and drive resolutions under high-pressure environments.

Knowledge & Documentation

• Maintain detailed knowledge base, SOPs, and configuration documentation.
• Train and mentor junior team members on operational processes and SharePoint best practices.

Required Skills & Experience:

• 8+ years of experience in SharePoint On-Premises administration & support.
• Strong knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server.
• Hands-on with site collection management, service applications, and content database optimization.
• Experience working in or with Middle Eastern clients or organizations.
• Working in Banking, Finance will be a added advantage
• Fluent in Arabic and English Language
• Familiar with Active Directory, DNS, SSL certificates, and related integrations.
• Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes.
• Excellent communication, client interaction, and documentation skills.
• ITIL Foundation Certification is a plus.
• Exposure to enterprise-grade environments and digital transformation initiatives.
• Collaborative work culture that values continuous learning and ownership.

Preferred:

• Arabic language proficiency (basic or conversational) is advantageous.
• Familiarity with hybrid (SharePoint On-Prem + Online) deployments is a plus.
• Hands On experience with
• Available in Saudi to join immediately

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