Job Description

A day in the life…

• Deliver quality system and process improvements that mitigate calls, lower fraud and bad-debt losses all while improving front-line servicing and customer experience for Card Services and Rewards customers
• Represent operational business needs in project meetings; acting as subject matter expert and advocate of the customer and business
• Influence business requirements that improve front line servicing of customers (includes Fraud, Customer Care, Collections and Disputes), assist in initiatives and process improvements that support operational roadmaps
• Participate in front-end analysis of all operational processes and deliver suggestions for process improvements that enhance customer experience and increase front-line efficiencies
• Coordinate all process and procedural changes to ensure integration into training and quality assurance standards
• Act as liaison and effectively manage new requirements coming from Card Services partners such as Risk, Product, Compliance, Loyalty, TD partnership team and external vendors to bring solutions to front-line business

You own this if you have…

• Bachelor’s degree in business related field from an accredited college/university or 1+ years of relevant work experience; or equivalent combination of education and experience
• Exceptional attention to detail with customer and user experience design work is preferred
• Ability to independently and proactively identify business needs and opportunities and overcome barriers with minimal supervision
• Experience in credit, banking and/or financial services (preferred

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$69,500.00 - $115,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf