AIG Canada has launched careers and developed future leaders for 60 years.

Claims Analyst Level III, Commercial Marine   

Join us as a Claims Analyst to make more of your specialist expertise and experience. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Analyst III, Commercial Marine to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you will create an impact

• Manage new and existing Commercial Marine claims, which will also involve Property and some Energy losses.
• Marine losses will include, Hull, General Average, Cargo, and Inland Marine matters
• Evaluate coverage, reserves, perform detailed claim investigations, and document the file appropriately.
• Ability to communicate effectively verbally, and in writing with customers, brokers, underwriting, and all business partners. 
• Demonstrate customer service commitment by timely response to calls, emails, and letters. 
• Handle claims in accordance with established corporate best practices, claim handling guidelines, as well as strict adherence to all compliance and regulatory requirements. 
• Ability to make decisions and work independently within assigned authority and contribute effectively to the team.
• Assign and confer with legal counsel on claims requiring litigation, adhere to litigation guidelines, and attend mediations as required. 

What you’ll need to succeed

• 5+ years of experience adjusting Marine losses
• Excellent oral and written communication skills.
• Demonstrated focus and commitment to customer satisfaction.
• Demonstrated organizational skills; the ability to manage and prioritize workload and diary management
• Outstanding problem solving and decision-making skills and the ability to work independently on matters within granted authority
• AMF Adjuster’s License (5A) if based in Quebec
• Fluency in English/French is considered an asset
• Must have the ability to travel as needed (5%)

Ready to take your career to the next level? We would love to hear from you.

The base salary range for this position is $64,000-$80,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: CA Benefits Overview.

AIG Canada is proud to be named one of Greater Toronto's Top Employers for the seventh year in a row. This award demonstrates AIG’s commitment to outstanding human resources initiatives and fostering a forward-thinking workplace.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.  This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. 

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CL - ClaimsAIG Insurance Company of Canada

*this next portion is for pay transparency testing in AIG7*

Pay Range:

$55,200.00 - $93,800.00