Job Title

Senior Service Contract Manager

Job Description

Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market. Established in 1949, Vanderlande has more than 10,000 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.

Would you enjoy being responsible for customer contract management in an international setting? Do you have excellent organisational and communication skills and wish to further develop these? Then the Senior Service Contract Manager role could be a good fit for you!

What will you be doing?​

As Service Contract Manager you will be responsible for managing multiple customer service contracts in our parcel market segment. You are the sparring partner of our customers with the goal to improve our customers competitive positions. With this customer contact, you should be able to identify and generate opportunities beneficial for both the customer and Vanderlande.

Key Responsibilities​:

• Implementing, managing, negotiating, analysing and optimising service contracts;
• Day to day operations management of the service contracts;
• Actively support on site incidents and investigate root-cause problems;
• Translate problems into changes and manage the lifecycle of the solution;
• Translate clients wishes into propositions;
• Identify and generate new opportunities based on the full scope of our service products at our current customer base; 
• Acting as the client's representative within the internal organisation;
• Being responsible for an operational tactical plan for your customers and its implementation, together with various team members;
• Coordination and monitoring of service suppliers who deliver services to our customer against a cost effective budget;
• Setting up and discuss with our customer the investment cycle using a life-cycle plan tailored to the customer's business and their future needs;
• Ensuring a seamless transition from project phase to the service organisation by ensuring operational readiness;
• Leadership in customer satisfaction;
• Design and development of contract management processes and implementation of these processes within the organisation;
• Member of the sales team being responsible for preparing and creating service contracts;
• Cost control of the contracts you will manage.

What do we ask from you?​

As Service Contract Manager you will be in frequent contact with both internal and external customers building up long-term relationships. It is essential that you have good communication skills so you understand and translate the client and Vanderlande's operational processes. You also have good negotiation skills and are able to convince others to do what is best for our customers.

• You have a Bachelor degree, preferably in Industrial Engineering or equivalent. We are open to junior profile as well as candidates with a few years of relevant working experience (preferably in a life cycle services and/or logistics and/or technical working environment);
• Experience in life cycle services is a pre;
• Hands-on mentality not afraid to take content deep-dive;
• Continuous improvement DNA;
• Strong analytical skills;
• Ability of profound contract understanding is a pre;
• You act as an entrepreneur in our international environment;
• Fluent in one Scandinavian language, and English, as well as the willingness to travel abroad approx.  20%

About the team

Service Parcel is part of the Distribution department and is servicing our client’s parcel systems in the Nordics. Alongside the traditional life cycle services such as maintenance, spare parts and retrofits, we are also developing ourselves as a business partner for our customers, data-driven with more and more intelligent and future-proof solutions. That’s why we are looking for you, talented people to help us! 

Our offer:

• Competitive salary and benefits package

• Opportunities for professional development and career growth

• A supportive and collaborative work environment

Your application

If this position appeals to you, apply now by completing the application form and uploading your CV and cover letter. For more information, you can contact Alina Hauberg via +49 2161 6800168.

PS: Due to process compliance, we cannot process email applications.
Kindly use the correct vacancy link to apply for this vacancy. 

Diversity & Inclusion

Vanderlande is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.