Training & Delivery Lead
Market Training & Strategic Programs

Job Summary

Responsible for delivering effective market training programs that drive employee readiness, operational performance, and customer experience outcomes. This role focuses on training delivery, curriculum coordination, stakeholder engagement, and the execution of key strategic learning initiatives across Customer Care Centers.

Key Responsibilities

• Deliver training programs for new hires, tenured employees, and market-specific initiatives.
• Coordinate and support the development of learning content, ensuring relevance, consistency, and business alignment.
• Leverage AI and modern learning tools to improve content creation, learner engagement, and training effectiveness.
• Partner with Operations, Quality, and Market teams to identify capability gaps and learning needs.
• Manage end-to-end execution of strategic training projects and workforce readiness initiatives.
• Track training completion, learner proficiency, and program effectiveness through reporting and analytics.
• Coordinate training schedules, communications, stakeholder updates, and deployment plans.
• Drive continuous improvement by incorporating learner feedback, business requirements, and performance insights.
• Maintain learning assets, documentation, and training records within learning platforms.