Posted:
3/23/2026, 1:55:39 AM
Location(s):
Annapolis, Maryland, United States ⋅ Maryland, United States
Experience Level(s):
Senior
Field(s):
Product
Workplace Type:
On-site
The Program Manager will lead the execution of the National Library of Medicine (NLM) Health Information Program (HIP) Maintenance contract, overseeing all technical, operational, and administrative activities. This role serves as the primary point of contact for the Contracting Officer’s Representative (COR) and Product Owners (POs), ensuring high-quality delivery of consumer health information services across MedlinePlus, Discover Women’s Health Research, and related NLM resources.
Key Responsibilities
Program Leadership and Oversight
Direct and coordinate all tasks across the Statement of Work, including content development, database curation, user research, and web operations.
Provide strategic guidance to ensure alignment with NLM priorities, NIH initiatives, and evolving public health needs.
Lead Agile program execution, including backlog prioritization, sprint planning, and continuous improvement.
Client Engagement and Communication
Serve as the primary liaison to the NLM COR and Product Owners.
Lead regular status meetings, program reviews, and ad hoc communications.
Prepare and deliver monthly status reports, briefings, and presentations for NLM leadership and stakeholders.
Team Management and Coordination
Supervise multidisciplinary teams including medical writers, medical librarians, UX specialists, developers, and translators.
Assign and balance workloads, ensuring timely completion of deliverables.
Foster collaboration across functional areas (content, technology, UX, and analytics).
Quality Assurance and Performance Management
Ensure all deliverables meet NLM standards for accuracy, usability, accessibility (Section 508/WCAG), and plain language.
Establish and monitor quality control processes across content, data, and technical outputs.
Address performance issues and implement corrective actions as needed.
Planning, Risk Management, and Reporting
Develop project plans, schedules, and resource forecasts.
Identify risks, dependencies, and potential challenges; implement mitigation strategies.
Track progress, costs, and performance metrics across all task areas.
Innovation and Continuous Improvement
Recommend improvements to workflows, systems, and processes to increase efficiency and effectiveness.
Identify opportunities to integrate automation, analytics, and emerging technologies into program delivery.
Required Qualifications
Minimum of 5 years of experience serving as a program manager or product owner for interdisciplinary teams supporting web-based products or information services.
1+ year of experience managing federal health, scientific, or digital information programs.
1+ year of experience in Agile methodologies and tools (e.g., Jira, Confluence).
Preferred Qualifications
Experience supporting NLM, NIH, or other federal health agencies.
Background in health communications, public health, biomedical information, or medical librarianship.
Experience with consumer health information platforms (e.g., MedlinePlus or similar).
Familiarity with UX, analytics, SEO, and content strategy for public-facing websites.
Professional Skills
Experience managing cross-functional teams and coordinating complex, multi-component projects.
Strong communication skills, including the ability to develop reports and present to senior leadership.
Key Competencies
Leadership and team management
Strategic thinking and problem solving
Stakeholder engagement and communication
Quality assurance and attention to detail
Adaptability in fast-paced, evolving environments
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$119,323.00 - $202,850.00Maryland Remote Office (MD99)Website: https://icf.com/
Headquarter Location: Fairfax, Virginia, United States
Employee Count: 5001-10000
Year Founded: 1969
IPO Status: Public
Last Funding Type: Grant
Industries: Consulting ⋅ Information Technology ⋅ Professional Services