Are you a customer‑oriented professional with a passion for delivering exceptional service within the world of logistics and supply chain? Do you bring high energy ⚡, a dynamic mindset, and a drive to excel in operational environments where precision and speed matter? 🚀

If so, this temporary role could be the perfect fit.

We are excited to offer an opportunity to join us as a Customer Experience Consultant in Izmir, where you will be part of a high‑performing team dedicated to delivering world‑class service across the logistics and maritime transport chain. 🤝

What We Offer 🌍

At Maersk, we put you in control of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally 📈.
As part of a global logistics leader at the heart of world trade, you’ll have the opportunity to make a meaningful impact on a global scale.

With a presence in more than 130 countries, you’ll have access to diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. ✨

Key Responsibilities 📦

• Manage and monitor the end‑to‑end shipment lifecycle, ensuring operational excellence across all logistics touchpoints.
• Coordinate with internal and external stakeholders involved in cargo handling, vessel operations, port activities, and inland transportation.
• Orchestrate the overall flow of shipments, ensuring alignment between booking, documentation, customs, warehousing, and final delivery.
• Provide value‑adding logistics solutions through strong process understanding and operational insight.
• Resolve queries from shippers, customers, Key Account Managers, and operational partners with speed and accuracy.
• Maintain a customer‑centric yet operations‑driven approach to prevent errors and drive continuous improvement.
• Prepare, verify, and submit logistics documentation (B/L, invoices, certificates, etc.) accurately and on time.
• Support cross‑sell and up‑sell initiatives by identifying logistics opportunities that enhance customer supply chains.
• Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) to ensure compliance and consistency.
• Identify process deviations, operational risks, and bottlenecks, and communicate them proactively.
• Maintain proactive communication with customers, including participation in operational and performance calls 📞.
• Record and report performance insights, highlighting service wins, failures, and improvement opportunities.
• Collaborate closely with KCMs and the Commercial team to strengthen customer relationships through operational reliability.
• Comply with customer‑specific SOPs and monitor related KPIs to ensure service delivery meets contractual expectations.
• Execute reports and operational tasks assigned by the Team Leader or Manager.

We Are Looking For 🔍

• Proven experience in logistics, supply chain, or a logistics‑focused environment — ideally within maritime, freight forwarding, or port operations.
• Fluency in  English
• Excellent communication and stakeholder management skills across operational and commercial teams.
• Strong customer‑centric mindset combined with a solid understanding of logistics processes.
• Results‑driven, organized, and able to perform under pressure in fast‑paced operational settings.
• A collaborative team player 🤝 with a proactive, solution‑oriented approach.
• Solid understanding of end‑to‑end operational flows, including booking, documentation, customs, and cargo movement.
• A sense of urgency and persistence in driving issues to closure.
• A positive, proactive attitude 🌈 and a passion for delivering operational excellence.

Please note that working days are: Sunday- Thursday

We look forward to receiving your application in English 📩