Role Overview:

The Tax Operations team is looking for a dynamic Tax Specialist who thrives in fast-paced environments and possesses strong technical skills and agility. Reporting to the Team Leader, you will handle advisor and customer inquiries related to individual insurance taxation, with varying complexities. You'll collaborate with tax team members and internal stakeholders, all while building positive relationships with internal and external customers. Our team values empathy and initiative, empowering employees to grow within the company. You'll be motivated to "Think Big," manage high volumes of cases efficiently, and focus on solutions by making sound decisions and applying analytical reasoning to enhance customer experiences and meet service level agreements.

Position Responsibilities

• Accurately review and process transactions, including remittances, tax quotes, client inquiries, and reports, ensuring timely completion
• Provide excellent service to internal and external clients by effectively responding to emails and correspondence through thorough research and problem-solving
• Take ownership of inquiries, assess urgency, and resolve issues to prevent processing delays.
• Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner
• Coordinate year-end tax reporting for Individual Insurance, collaborating with Tax Officers to meet all deadlines and requirements.
• Collaborate with teams across various offices, suggest process improvements, and maintain a positive attitude to enhance service efficiency
• Research and identify problems, contributing to effective solutions
• Communicate confidently and professionally with clients, agents, and brokers, demonstrating ownership and accountability in a proactive manner

 

Required Qualifications:

• College diploma or equivalent relevant work experience

• Relevant work experience is an advantage, but fresh graduates are welcome to apply

• Amenable to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to work on a night-shift schedule.

• Strong interpersonal, verbal, and written communication skills.

• Ability to work independently with minimal supervision and as a great teammate

• Demonstrated decision-making skills and the ability to respond constructively to challenges

• Self-starter with excellent initiative, resilience, and adaptability in a fast-paced environment

• Exceptional organizational skills and keen attention to detail, with a focus on excellent customer service

• Multi-task and prioritize daily to maintain workload and to address urgent/rush cases

 

Preferred Qualifications:

• Well-versed in Excel functions
• Ability to develop new skillsets and learn new software/system applications quickly
• Consistently meet or exceed productivity, quality and service standard objectives
• The versatility to do many different types of work within the business area

 

When you join our team:

• We’ll empower you to learn and grow the career you want 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words 
• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid