Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

A Sales Programs Customer Support is responsible for managing customer and partner claims, resolving disputes, and supporting the administration of sales and marketing programs. The role requires strong analytical, communication, and problem-solving skills within a fast-paced, global environment.

Key responsibilities:

• Review and resolve partner or customer claims and disputes related to sales incentives or marketing funds.

• Act as a main contact for inquiries, ensuring timely and accurate responses.

• Analyze data to identify trends, errors, and opportunities for process improvement.

• Support sales and marketing fund (MDF) operations, ensuring compliance and accurate documentation.

• Collaborate with Finance, Sales, and Operations teams to ensure smooth program execution.

• Maintain detailed and compliant records and reports for auditing and client purposes.

#LI-LATAM

Required Qualifications:

• High School Diploma

• Portuguese – C1

• English – B2

• 2+ years of experience in Claims, Disputes, Support, or Sales Operations  in a BPO or corporate setting

• Proficiency in Excel and CRM/ticketing systems

• Strong attention to detail and stakeholder management

Preferred Qualifications:

• Experience with Sales Incentive or Marketing Fund (MDF) programs

• Background in Finance or Marketing Operations

• Excellent communication and analytical skills

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.