Posted:
6/30/2024, 5:00:00 PM
Location(s):
Thủ Đức, Vietnam
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
DevOps & Infrastructure ⋅ Software Engineering
Job Posting End Date:
Worker Type:
Fixed Term (Fixed Term)ABOUT THE JOB
We are seeking motivated Service Reliability Manager to join National Australia Bank. As a Service Reliability Manager, you will manage a functional area or a collection of related activities to achieve identified objectives. Employees at this Group would be expected to provide advice for a variety of diverse tasks or problems based on the application of judgment in their area of expertise/responsibility.
YOUR JOB RESPONSIBILITIES
End to end management of Security, Risk & Compliance for Frontline Tech services including ATMs, Self-Serve Machines, TCRs, Cardswipe devices.
Provide senior technical expertise in managing Frontline services with vendors, project delivery and architecture.
ITIL Production support for Frontline Technology services in for colleagues & customers in branches, HOBO sites and offsite locations
Provide process improvement ideas and suggestions that help improve the overall support processes that are pertinent to providing greater value.
YOUR SKILLS & EXPERIENCE
10+ years’ experience in ATM/Frontline/Branch Tech systems, including Frontend (hardware/applications). ATM Protocols and backend (terminal handling, transaction switching). Tech expertise will be required in dealings with Architecture/Projects/Senior vendor tech stakeholders and business.
Excellent knowledge (prior experience) of Risk Management and regulatory/security frameworks and standards in the banking industry (this is a must) e.g. PCI DSS, etc
10+ years in ITIL frameworks - support environments
Understands Integration flow between tech components & apps.
Strong written & verbal communication skills with an eye for detail & accuracy
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary
2. Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Sponsored English course with native teachers
Opportunity for training in Australia
3. Professional and engaging working environment
Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you – great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
CLOUD-FIRST
NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
If this excites you, let's have a chat over a cup of coffee!
It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NICV offers you a flexibility to balance your work - life, the opportunity to grow as professionals and people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.
It's a good time to see what you can find at NAB as a
Service Reliability Manager - RDOCLOUD FIRST
NAB is undergoing an exciting "Cloud First" technology transformations by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Out passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.
If this excites you, let's have a chat over a cup of coffee!
Website: https://nab.com.au/
Headquarter Location: Docklands, Victoria, Australia
Employee Count: 10001+
Year Founded: 1858
Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ FinTech ⋅ Lending ⋅ Payments