Posted:
8/11/2024, 5:00:00 PM
Location(s):
Auckland, New Zealand ⋅ Auckland, Auckland, New Zealand
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Consulting
The opportunity:
As a Customer Service Consultant, you will be providing AIA customers with assistance that is targeted to their needs and is an effective and efficient resolution of their enquiry. Come join our fun and dedicated team that strives to go above and beyond to help our customers!
Key responsibilities include:
Receiving inbound calls and building effective relationships with our key stakeholders
Navigating a variety of IT systems
Providing clear and concise information, processing requests and making good business decisions
Identifying opportunities for process improvements
Creating loyalty with our customers through providing an outstanding customer experience.
Ideally, you'll bring:
Previous experience working in a contact centre (preferred)
Proven customer service and relationship building experience
A positive attitude and a demonstrated empathy to put yourself in the customer's shoes
Proven ability to learn new systems and navigate through complex information
Interested and/or knowledge in technology, digital, health & wellbeing.
Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:
Opportunities to grow within the business through internal mobility
Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge
Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints™, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more!
A supportive and inclusive workplace
Flexible working arrangements.
If you believe in better, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Job ad expires Monday 26 August, close of business.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Website: https://aia.com.au/
Headquarter Location: Australia, Isabela, Philippines
Employee Count: 11-50
Year Founded: 1993
IPO Status: Private