Purpose of the Job: 

The Senior Manager, Technical Program Management reports to the Director, Technical Program Management. The STPM will own end-to-end plan management for complex technical solutions across EQ Bank’s Digital Banking ecosystem, with a strong emphasis on delivering measurable value and exceptional experiences for customers. They will lead delivery execution in accordance with company policies and ensure compliance with Enterprise Change Management Processes, always grounding decisions in customer needs, and the impact on customer journeys. Technical Program Management at EQ Bank focuses on delivery excellence by proactively surfacing technical risks and establishing mitigation plans, identifying and managing dependencies, driving and aligning decisions, and enabling strong execution across engineering, product, and internal/external partners. The STPM is expected to build and leverage strong cross-functional relationships and influence without authority to deliver outcomes that support business objectives while enhancing the reliability, usability, and overall satisfaction of customer-facing products and services.