POSITION DESCRIPTION

JOB TITLE:

Box Office Ticket Seller (Part-Time)

COMPANY:

ASM Global

DEPARTMENT:

Finance

FACILITY:

Mohegan Arena @ Casey Plaza

REPORTS TO:

Box Office Manager/Box Office Lead

FLSA:

Part-Time Hourly/Non-Exempt

POSITION SUMMARY:

This position is responsible for carrying out the day-to-day activities of the Box Office.

HOURS OF WORK:

Available hours will vary by week and will depend on event and on-sale schedules.

Box Office staffing hours during the week on a non-event day are 9:45am-4pm.  Event days will extend those hours.  Weekends hours will vary by event, but can run all day.

The majority of available hours will coincide with our event schedule; mostly evenings, nights and weekends and are important to the business.  We are looking for someone that can work up to 10-20 hours per week, based on our event schedule, and have open availability for all Box Office operating hours.  The number of hours that are scheduled per week are based on event schedule and may vary weekly.

POSITION RESPONSIBILITES:

• Open and/or close ticket window as required;
• Sell and distribute will call tickets for Mohegan Arena events using Ticketmaster software;
• Reconcile daily sales reports and cash deposits;
• Answer customers’ questions promptly, courteously and accurately both over the phone and at the ticket window;
• Keep a clean, well-groomed appearance and organized work space;
• Maintain an energetic, professional and polite relationship with co-workers, clients, and the public;
• Perform related clerical work and other special assignments as requested;

SUPERVISORY RESPONSIBILITIES:

This position does not have supervisory responsibilities.

QUALIFICATIONS:

• High School diploma/GED; or a student currently enrolled in high school in pursuit of a high school diploma.
• Pass a Consumer Report background check in compliance with company policy.
• Basic knowledge of computer and point of sale technology.
• Previous Ticketmaster or venue box office experience preferred.
• Outgoing, friendly, and professional attitude for strong guest relations.
• Ability to communicate effectively both verbally and in writing.
• Must be able to follow directions, but work independently when needed.
• Work well with others in a team environment in a high volume and sometimes stressful environment.
• Able to work most event hours which include nights and most weekends as assigned shifts dictates.
• Reliable transportation, punctual arrival, and consistent availability.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent.  The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.  The company reserves the right to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company’s sole and absolute discretion.  Duties other than those expressly specified may be assigned from time to time.

ASM GLOBAL is an Equal Opportunity Employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRRA Federal Contractor

Applicants that need reasonable accommodations to complete the application process may contact Jacqueline Belchick at 570 970-3508.