Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : IBM WebSphere MQ
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : As per Accenture Standard

Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Roles & Responsibilities: • Install/maintain/administer CICS, MQ and Network products • Experience to setup/administrer CICSplex • Manage WebSphere MQ & CICS connection • Maintain other network based software like Netmaster, TCP/IP, VTAM, FTP • EE Capacity Planning • Troubleshoot issues. Incident/Problem management • Manage Mainframe networks and connectivity • Monitor network resources. Report issues. • Manage printers and printing related tools Professional & Technical Skills: • Thorough knowledge of Mainframe middleware, communication & network tools and technologies • Knowledge of z/OS functions, high level knowledge of architecture and hardware • Thorough knowledge of using JCL, IBM & ISV Utilities used • Overall knowledge of other support areas like z/OS, Storage and Database • Troubleshooting skills to quickly resolve the critical issues Additional Information: - The candidate should have a minimum of 7.5 years of experience in IT service management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. - This position is based at our Bengaluru office.

As per Accenture Standard

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.