At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

The Service and Capabilities -S&C Quality Systems Specialist is an experience professional that will manage the execution of the Product Complaint Return – PCR process. This individual contributor will have sound knowledge of QMS that allows support to other processes like PHO, Non-Conforming process and data management, trending and reporting from time to time. This team member will be integral part of process improvement initiatives to achieve operational efficiencies.

Service and Capabilities Team current scope of work:
• Complaint Handling (Product Return)
• Product Hold Order (PHO)
• Non- Conforming (NC)
• Medtronic Performance System – MPS Support

Responsibilities may include the following and other duties may be assigned:  

• Oversight and ownership of PCR process performance; continuously achieving KPIs in compliance with requirements and regulations

• Execute the QA steps within the Product Complaint Return process for Australia, New Zealand, Singapore and Malaysia.

• Work closely with other departments such Global Regions Quality, Global Supply Chain and operations to ensure adequate alignment of work and collaborative approach to problem solving and/or improvement initiatives

• Proactively monitor and analyse process performance metrics to identify trends, detect deviations, and implement corrective actions/ Using MPS to drive teams’ performance and guide improvement

• Generate, contribute or lead process improvement initiatives within the PCR Process and/or other processes within the team

• Be an active contributor to team initiatives that foster a strong team culture, as demonstrated through organizational indicators such as ethics, inclusion, and Put Patient First (PPF)

Required Knowledge and Experience

• Bachelor of Science Degree (preferably in Engineering or Medical Field) 

• At least 1-2 year experience working within a Quality Management Systems with experience related to complaints handling and customer service.

• Knowledge or experience on implementing or adhering to complaint handling process.

• Knowledge of Product Hold Order and Non-conforming processes strongly desired

• Ability to quickly learn and effectively use a variety of IT System Tools, experience working within a PLM (Primary Lifecycle Management) System highly regarded. 

• Knowledge and experience working with Data Visualization Tools, Power App tools (e.g., Power Automate) for workflow automation and process optimization strongly desired

• Strong communication and interpersonal skills, with good command of English language (verbal and written).  

• Good stakeholder relationship management in person and virtually with stakeholders in other countries.  

• Strong ability to work well within a virtual team, and with significant autonomy

• High attention to detail, as well as good prioritization, organizational and problem-solving skills.

• Strong passion for quality and continuous improvement processes 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here