Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Mercy Hospital provides state-of-the-art healthcare to all its patients. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.    

A caregiver in this position works Monday-Thursday 7:45am—5:00pm, Friday 7:45am-12pm. No weekends, off on major holidays.

A caregiver who excels in this role will:  

• Navigate patient from external facility to Cleveland Clinic. 

• Triage patient to appropriate medical personnel to manage cancer finding. 

• Obtain pathology, medical records, assist patients with lodging and transitioning into Cleveland Clinic health system. 

• Schedule appointments, process insurance registration, direct callers to appropriate scheduling area, Epic registration, coordinates services and provides special instructions. 

• Provide outstanding service to patients.  

• Determine appointment type and urgency and resolve patient's concerns/issues while reviewing and confirming appointments. 

• Manage incoming and outgoing communication, answer incoming calls in ACD system (ASPECT), make outgoing calls in Aspect, retrieve voicemails, contact internal and external physician offices, correspond with patients and caregivers via email and staff message. 

• Liaison for outside referring physicians and facilities. 

• Participate in ongoing training, daily huddles, stay current on processes and procedures. 

• Align correct insurance coverage with type of service provided. Identifies patients in need of financial counseling to facilitate payment. 

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED.  

• Three years high touch customer experience OR three years of Cleveland Clinic Epic experience. 

• Bachelor's degree may substitute 1 year of experience. 

• Must be able to type 30 WPM. 

• Analytical skills, verbal, and written communication skills, with strong customer service and human relations skills. 

Preferred qualifications for the ideal future caregiver include:  

• Completion of Cleveland Clinic Epic scheduling, registration, and appointment center training. 

• Bachelor’s degree.  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/