At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

We are looking for a contact centre representative who can communicate fluently and effectively in Thai and Vietnamese in addition to English, to provide excellent customer service to our corporate clients.

You will be responsible for attending to inbound calls and emails, handling claims and requests, issuing letters of guarantee, and ensuring data privacy and security.

You will also work closely with other departments to resolve any issues and provide feedback.

If you are passionate about customer satisfaction, have strong communication and problem-solving skills, and can work in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Attend to inbound call and email enquiries regarding benefits & coverage, claims, letter of guarantee request and policy member maintenance, received from corporate clients (Insured Employees/Members, HR personnel, Agents, Brokers)
• Escalate enquiry to other relevant departments, follow-up and keep customer informed regularly
• Update enquiry details and claim documents into system
• Issue Letter of Guarantee to panel hospital and insured member
• Deliver and maintain minimum customer service standard as set by the company
• Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements

Requirements:

• Degree holder, with a minimum of 5 years Contact Centre experience preferably with insurance/employee benefits knowledge.
• Possess excellent capabilities in following up, prioritization and multitasking
• Able to work in fast-paced environment and work within tight deadlines
• Result oriented personality is essential.
• Good interpersonal and communication skills
• Willing to perform 24/7 shift rotation.
• Able to speak and read Thai / Vietnamese in addition to English.

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way! 

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.