Posted:
9/9/2024, 8:20:15 PM
Location(s):
Shanghai, China
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Sales & Account Management
Workplace Type:
On-site
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Organization Summary
Our Fraud and MP Policy Investigation teams enable a healthy and safe marketplace through mitigating risk and loss across multiple eBay sites. They identify complex trends, deep dive case reviews, partner with larger accounts and search the site for what’s next in the world of fraud and trust. They partner with Business Units including Risk, Trust, Daily Deals, Legal and Merchandizing. They work escalations from Executives, PR, Consumer Organizations, GCX leadership and BU leadership.
Role Summary
Conduct in-depth account/item reviews outside of predefined filter, detection and referral queues to assess the risk to eBay and our brand. Reviews include external and internal business issues, root cause analysis of escalations, high impact account level and item actions, appeals (including Seller Performance), monitoring eBay incentive programs (Daily Deals), monitoring specific site initiatives (Bullion, Sales Tax), and policy or process exception requests. This cross-functional team collaborates with multiple departments and business units to support the safety of the site. You will work with all levels of employees throughout the business and will need to be comfortable and confident in engaging in person, phone, and through written communication, and complete reviews on accounts with high visibility (Director/VP Level). This role operates absent operational metric level expectations and success is measured by accuracy, efficiency and impact of assigned tasks, as well as overall organizational/ebay objectives (eIP) coupled with top line Risk & Trust business goals.
You will:
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Requirements and Additional Info:
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Website: https://www.ebay.com/
Headquarter Location: San Jose, California, United States
Employee Count: 10001+
Year Founded: 1995
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Auctions ⋅ E-Commerce ⋅ Internet ⋅ Marketplace ⋅ Retail