Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results.

Job Summary:

The Associate Engineer will be part of a team of experts who are responsible for handling network support, problem management, managing network performance and proactively identifying issues before they impact the customer’s network. The Associate Engineer provides technical support providing the first point of contact to the customer, creating tickets and routing requests.

Key Responsibilities:

· First point of contact with customer cultivating customer relationship and customer satisfaction.

· Proactive network monitoring network relating to system performance impairments and hardware/software faults.

· Respond to network alarms and events in a timely fashion.

· Perform triage, fault isolation, and remediation of network events.

· Driving internal process management through issue support and resolving customer issues.

· Process tickets which may include escalations, alarms, incidents and service requests reported by monitoring tools, ticketing portals, calls, and emails.

Knowledge, Skills, and Abilities:

· Basic understanding in network design.

· Strong verbal and written communication skills along with exceptional ability to listen and interpret.

· Strong troubleshooting skills and ability to take direction.

· Ability to work well in team environment.

· Knowledge of network.

· Ability to prioritize daily workflow.

· Ability to communicate effectively to both customers and team members.

· Ability to plan and be proactive in approach, must possess the ability to solve problems.

· Ability to read, analyze, and interpret applicable technical documentation, system reports, software licenses and contracts.

· All other duties as assigned.

· Primary point of contact with customer cultivating customer relationship and customer satisfaction.

· Ability to reason and accurately assess problems, establish fact patterns, and draw valid conclusions.

· Ability to understand how customers are leveraging information through their downstream process and systems.

· Mitigating errors on the networks

GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.