Key Responsibilities- Provides leadership, supports districts needs, and reviews and evaluates product/merchandise service quality to deliver a consistent customer experience across the Region.
- Partners with the VP Store Operations to review District strategies and then takes specific tactical steps to execute the strategy successfully across individual Districts within the Region and ensures District Merchandising Service Managers understand his/her impact and responsibility in delivering to that strategy;
- Drives the execution of all corporate and regional Reset and Service initiatives designed to drive sales and service in the stores; establishes a high performance execution standard by setting clear and measurable goals for Merchandising Service teams; holds District Merchandising Service Managers accountable for attaining those goals while also helping them understand the intent and inspiring them to drive for results on their own;
- Ensures that Districts within the Region meet or exceed Merchandising service and Reset execution expectations; ensures District Merchandising Service Managers understand of service offered by competition and capitalize on available opportunities; champions and embraces Corporate initiatives / technologies and leverages them to create a differentiating of execution and customer experience through top notch store standards;
- Establishes key District priorities and communicates those priorities to District Merchandising Service Managers to ensure the alignment of the Region with the overall company strategy;
- Makes regular visits to District Stores to validate that the Lowe’s Brand presentation standards are maintained at all times; takes swift and appropriate action when standards do not meet expectations;
- Reviews Regional staffing/payroll and other controllable expenses reports (e.g., sales/payroll weekly reports, FT/PT ratio reports, controllable expense reports, T&E budgets) and takes action when something does not meet company standards; actively looks for new ways to improve district staffing productivity and ways to reduce expenses; partners with and supports Staff to ensure execution of operational programs;
- Develops District Merchandising Service Managers into leaders who run their District Merchandising Service programs autonomously and at the highest of consistent performance; works constantly to stretch, challenge and develop leaders in stores in an effort to keep the leadership pipeline full; attracts and develops talented and diverse employees to drive overall sales and profitability performance within the District;
- Works with Regional Loss Prevention to communicate reset, project safety, display disposition, and potential shrink issues to solicit their support and partnership.
- Collaborates and communicates with all Merchandising Service stakeholders on project execution efficiency and effectiveness.
- Partners with key field and corporate leadership (e.g., RVPs, Director Deployment Planning and Execution, District Managers, etc.) to help define the service support needs, goals, and concerns of the stores and ensure in-store service needs are met;
- Develops and manages working relationships with independent third party service providers, product vendor direct field management, and Lowe’s Project Managers;
- Provides insight to teams regarding future projects and execution expectations;
- Develops and presents goals and action plans for the within their Region
- Travels to Districts within Region regularly to encourage consistent execution and demonstrate commitment to service teams.
- Works with the District Merchandising Service Manager to coordinate travel and store visits within each district;
- Stays overnight or multiple nights with overnight stay as needed;
- Reviews and approves District Merchandising Service team travel expenses in a timely manner
- Selects, develops, and cultivates talent and maintains efficient business operations.
- Reviews payroll reports to identify exceptions, trends, and opportunities;
- Manages the overall travel and expense budget for the District Merchandising Service teams, ensuring that travel costs are optimized;
- Hires qualified individuals into the District Merchandising Service Manager role, whether external or internal, to assemble the most talented staff possible that is motivated to deliver assigned goals and embody Lowe’s values;
- Oversees effectiveness of onboarding, training, and career development of the Merchandising Service teams within their assigned Region; (e.g., Loss Prevention training, ongoing positional training);
- Administers performance management for District Merchandising Service Managers and provides second- approval for Merchandise Service Managers (e.g., pay increases, corrective action, documentation, termination, commendations);
- Partners with Human Resources to handle personnel changes and concerns (e.g., Workers Comp claims, hiring, PDC, termination);
- Leads Merchandising Service team to achieve the highest of performance by communicating goals, measuring accomplishments, holding individuals accountable, encouraging open communication, and creating a culture that thrives on timely, behavior-based constructive feedback;
- Onboards, trains, and develops District Merchandising Service Managers to ensure the team has the capability to deliver assigned goals and embody Lowe’s values;
- Creates tailored development plans for District Merchandising Service Managers by analyzing metrics and individual strengths, weaknesses, and needs;
- Provides meaningful development opportunities to enhance individual skills and knowledge;
- Shares results of impact analyses with the Service teams in the district to demonstrate the positive impact of Merchandising Service work to drive engagement
- Authority & Accountability:
- Performance management of their team
- Ensure regional Travel & Expense budget is met
- Meeting merchandising standards and project execution
- Provides strategic recommendations to the District Merchandising Service Manager regarding when to request additional store assistance for future large-scale projects and service initiatives.
- Provides final recommendations to the District Merchandising Service Manager regarding the hiring, promotion, and termination of Merchandising Service team members based on expertise, experience and knowledge of the Merchandising Service strategy.
- Provides direction to the District Merchandising Service Manager regarding team capacity and service hours.
Required Qualifications- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- 10 years customer service or retail experience in a fast-paced retail environment OR 6 years Lowe's store experience
- 6 years supervisory experience including coaching/training team members.
Preferred Qualifications- 4 years experience leading a distributed workforce (e.g., multiple units across stores).
- 4 years product merchandizing experience including reading planograms, setting up and tearing down displays.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.