Job Description:

Key Responsibilities

• Participate in ServiceNow configuration and implementation activities under the guidance of senior consultants and architects

• Assist in gathering and documenting business requirements and translating them into ServiceNow solutions

• Configure basic ServiceNow modules such as Incident, Request, Change, Problem, CMDB, and Service Portal

• Support testing activities, including unit testing, regression testing, and user acceptance testing (UAT)

• Help prepare documentation, user guides, and training materials

• Provide post-go-live support and assist in issue analysis and resolution

• Learn and apply ServiceNow best practices and platform standards

• Collaborate with cross-functional teams including developers, testers, and project managers

Required Qualifications

• Fresh graduate with a degree in Information Technology, Computer Science, Engineering, or related field

• Strong interest in ServiceNow, ITSM, and enterprise platforms

• Basic understanding of IT concepts (ITIL knowledge is a plus but not required)

• Willingness to learn configuration, workflows, and low-code/no-code development

• Good analytical and problem-solving skills

• Strong communication skills (written and verbal)

• Willing to undergo ServiceNow training and certification

Nice to Have (Not Required)

• Exposure to ServiceNow through school projects, internships, or self-study

• Basic knowledge of JavaScript, HTML, or CSS

• Familiarity with ITIL concepts

• ServiceNow Fundamentals or CSA (Certified System Administrator) training exposure

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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