About the Role

As a Senior Operations Officer , you will serve as a critical control point across multiple financial operations workstreams—managing the post-trade lifecycle across North American markets and providing subject matter expertise in trade settlements, fund processing, cash management, and corporate actions.

You will take the lead in resolving exceptions, supporting complex or escalated transactions, and driving process improvements in collaboration with internal stakeholders. With strong working knowledge of DTC, CDS, Fedwire, FundSERV, NSCC, and SWIFT, you’ll also support the team’s risk management framework, control reporting, and operational readiness for regulatory changes (e.g., T+1, SEC/IIROC mandates).

This role acts as a mentor to junior staff and serves as the operational liaison for technology, client service, and external counterparties.

What You’ll Do

North American Trade Settlement & Oversight

• Manage end-to-end settlement for U.S. and Canadian equity, fixed income, ETF, and structured product trades using CDS, DTC, Fedwire, and international custodians.

• Act as the first line of escalation for unmatched trades, cash fails, and post-settlement discrepancies.

• Coordinate cross-border transactions involving currency conversion, trade netting, or multiple custodians.

• Monitor settlement efficiency and aging reports, taking preemptive steps to prevent fails or cash overdrafts.

• Collaborate with counterparties, clearing agents, and internal execution teams on settlement breaks or market exceptions.

Mutual Funds, Annuities & Alternative Product Processing

• Oversee mutual fund and annuity order workflows across NSCC, FundSERV, and manager-specific portals.

• Validate fund cut-off compliance, NAV processing, and settlement instructions for both load and no-load funds.

• Support operational handling of alternative investments including capital calls, redemptions, and scheduled distributions.

• Liaise with fund managers, third-party administrators, and internal client service on complex or non-standard instructions.

Cash Sweeps, Payments & Liquidity Monitoring

• Oversee daily sweep activity, cash position management, and ledger movements for multiple currencies.

• Validate interest accruals, balance transfers, and fee postings, ensuring alignment across sub-ledgers.

• Coordinate funding through treasury and FX desks for trade settlement or custody obligations (CAD/USD).

• Assist with setup and maintenance of sweep vehicles or cash concentration rules across client portfolios.

Asset Servicing & Corporate Actions

• Manage high-value corporate action events such as dividends, coupons, splits, spin-offs, redemptions, and tender offers across North American and international assets.

• Review entitlement calculations, event notifications, and processing deadlines, ensuring accuracy across systems.

• Provide oversight of client instructions for voluntary events and ensure outcomes are reconciled against custodian data.

• Track and resolve discrepancies between internal positions and external depositories or data vendors (e.g., Bloomberg, SWIFT feeds).

Reconciliations, Risk & Controls

• Lead daily cash and position reconciliations, ensuring breaks are triaged and escalated in line with SLAs.

• Identify root causes of operational errors, document findings, and assist with permanent resolution plans.

• Support Control Attestation reviews, audit preparation, and regulatory inquiries (e.g., IIROC reviews, SOC testing).

• Champion a culture of risk awareness, process ownership, and documentation discipline.

Mentorship, Training & Project Involvement

• Support onboarding and technical training for junior staff and operations associates.

• Act as a knowledge resource for cross-functional teams and assist in documenting operational procedures.

• Participate in user testing, business continuity planning, and operating model enhancements.

• Drive or contribute to automation, transformation, or data clean-up projects impacting operational integrity.

What You Bring

Required Qualifications

• 4–6+ years of experience in capital markets or investment operations across U.S. and Canadian markets.

• In-depth knowledge of post-trade infrastructure: CDS, DTC, Fedwire, FundSERV, NSCC, SWIFT, and related workflows.

• Strong grasp of the full transaction lifecycle, from trade capture through settlement and asset servicing.

• Advanced Excel skills and experience with reconciliation, matching, or trade monitoring platforms.

• Knowledge of T+1 settlement implications and current regulatory frameworks (SEC, IIROC, CSA, FINRA).

• Demonstrated ability to manage exceptions, work independently, and support cross-team resolution of operational issues.

Preferred Skills

• Familiarity with alternative product operations (private placements, hedge funds, interval funds).

• Experience with ISO 20022 standards, automated SWIFT messaging, or electronic fund order routing.

• Experience contributing to internal audits, control reporting, or regulatory remediation projects.

• Ability to interpret and communicate technical documentation to non-technical audiences.

What We Offer

• Senior-level ownership across multiple operational functions in North American capital markets.

• Opportunities to influence process improvement, system enhancements, and operating model changes.

• Direct engagement with internal and external stakeholders including custodians, fund managers, and brokers.

• Supportive team culture with strong emphasis on professional development and peer learning.

• Flexible, hybrid or remote-first work model for eligible candidates in Canada or the U.S.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with the world’s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.