We’re looking for an Assistant Manager - Admin Advantage Team to join our Insurance Operation team at MBPS. In this role, you are accountable to manage, develop and motivate a multi-site team to ensure the delivery of high-quality service while understanding the appropriate compliance framework and service levels. This position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's core functions.

Position Responsibilities:

• Coordinate work efforts as necessary; monitor progress; provide clear direction and communicate priorities; focus on key metrics and the achievement of short-term object

• Create an atmosphere in which timely and high-quality information is available; convey information clearly and effectively

• Set clear performance expectations; prepare effective performance plans and reward people for good performance; step forward to address difficult issues

• Provide staff with monthly performance feedback on service, quality and productivity

• Assess strengths and development needs of staff; allocate time and resources for development; provide coaching to cultivate personal accountability and ownership; ensure that each staff member has an active development plan

• Use formal and informal networks and relationships to meet set objectives and exceed customer expectations

• Delegate and empower staff

• Seek out process improvement ideas and deliver

Other duties as assigned Shared Responsibilities:

• Collaborate with the Operations Manager to seek out process improvements and efficiencies to reduce operational expenses and reach optimal unit costs

• Assist team members with complex and escalated cases

Required Qualifications:

• 2+ Years experience in managing an operational team

• College degree or equivalent work experience required

Preferred Qualifications:

• Critical thinking: able to identify root cause of issues and takes the necessary steps to solve larger problems

• Excellent verbal and written communication skills

• Make timely and sound decisions that consider financial integrity and customer satisfaction

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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