Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company.

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Provides Nationwide title services. Responsible for supporting real estate closing transactions by assisting internal and external customers with complex inquiries and providing a high level of customer service to ensure timely and satisfactory resolution in accordance with service standards. Utilizes working knowledge and expertise to respond to routine and non-routine inquiries that may require some research and adaption of response. Accountable for meeting or exceeding hourly SLAs and time-sensitive goals with accuracy and professionalism.

Job Responsibilities

• Handles internal and external inquiries related to moderately complex processes and transactions
• Monitors messages and questions received via centralized inbox, systematic work queues or phone, responds to moderately complex inquiries and escalates more complex
• Coordinates the preparation for certain Title documents, primarily affidavits. Review and collection of all required documentation and required forms for closing
• Enters detailed and accurate notes into appropriate systems and files documents according to standard procedures
• Acts as liaison between internal and external parties to ensure requests are effectively resolved.
• Performs title curative functions for curative issues including the necessary steps to resolve title curative discrepancies within established deadlines
• Responds to customer inquiries received via phone and email
• Performs a wide range of support functions to assist in departmental processes
• Follows clearly defined procedures to complete daily tasks and responsibilities
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
• Uses basic communication skills to address internal and/or external clients and/or team members
• Individual contributor working under direct supervision with little autonomy
• Performs all other duties as assigned by management

Education

• High school diploma required; Bachelor’s preferred

Experience

• Typically requires 0-2 years of related work experience
• Lien clearing and title resolution experience
• Previous Curative experience including strong knowledge of title and mortgage documents

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [email protected].