Job Description

The Global Meeting Services Support Senior Specialist performs controls that are in line with all company’s policies and guidelines related to meetings and congresses.

Primary responsibilities for this role include, but are not limited to, the following:

• Oversee and coordinate a small team on operational execution of global expense report process for meeting expenses centralized support.
• Manage operations, volume allocation & ensure backup plan.
• Work closely with Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence, local business, finance partners and other stakeholders in support of the global meeting and congress financial process.
• Work closely with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings.
• Work with our company's
• Card Strategy and Procure-to-Pay organizations as needed for payment issue resolution.
• Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress-related SOPs and relevant policies.
• Handle escalations as needed, resolve issues, and understand when, how and where to escalate cases as required to meet defined service levels.
• Demonstrate professionalism, meticulousness, and attention to detail in dealing with colleagues, internal clients, and suppliers.
• Champion new procedures and re-engineer processes to drive continuous improvement and ensure processes meet business objectives as efficiently as possible.
• Lead projects and secure resources to drive any such improvements; stabilize new incoming scope of work during Hypercare period.
• Oversee and track regular operational calls and ensure all action items are followed up and resolved in a timely and satisfactory manner.
• Supervise daily, weekly, and yearly targets for the scope of given responsibilities to ensure service levels are met in line with targets.
• Review reports and metrics related to supported markets, particularly at month and quarter-end; manage analysts and distribution of work to ensure timely delivery of documents.
• If required, performs people management obligations including performance reviews, succession planning, talent assessments and workforce planning.
• Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested.

Education:

• Bachelor’s degree in Business Administration, Science, Economy, Accounting, Finance, or any other related disciplines.

Skills Required:

• Minimum 10 years of work experience in basic accounting, accounts payable, finance or business administration
• Ability to build, lead, and manage a small effective team of highly qualified and culturally diverse professionals.
• Minimum 1 year of demonstrated supervisory experience, leadership, people management abilities.
• Advanced MS Office (Excel, Power Apps, Power BI, PowerPoint, SharePoint)
• Effective communication (internal & externally) skills both written and spoken in English, Spanish
  • Additional European language as advantage (able to speak, read & write)
• Advantage skills: Lean Six Sigma, Macro, Power BI, Automation, AI.
• Ability to dig deep into detail while retaining a broad view of the strategy.
• Understanding of financial risk, internal controls, SOX regulations, as well as operational and financial business processes.
• Ability to work independently and collaboratively within a geographically disbursed team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
• Strong communication, interpersonal, and organization skills required.
• Must be comfortable in an environment of changing technologies and processes and demonstrate flexibility in adjusting to new ways of working.
• Process improvement orientation.
• Experience in a global environment setup.

Preferred:     

• Experience with SAP (Concur, Shopping/Purchase Order, and Payment Portal Requests), CVENT, Veeva Salesforce
• Experience working in a Big 4 or similar audit environment strongly preferred.
• Ability to navigate through change or uncertainty.
• Results oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders.
• Strong written and verbal communication to facilitate relationship building with peers and senior management.
• Have a broad knowledge and understanding of most meeting types, be familiar with congresses/conventions, travel, and payments and be up to date on internal procedures, guidelines, and policies within our company.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Accountability, Accountability, Adaptability, Bookkeeping, Business, Business Administration, Business Processes, Business Process Standardization, Corporate Cards, Credit Management, Customer Service, Financial Operations, Global Financial Markets, Internal Controls, International Financial Reporting Standards (IFRS), Interpersonal Relationships, Job Descriptions, Microsoft PowerPoint, Operational Execution, Payment Handling, People Management, Preparation of Financial Reports, Process Flow Documentation, Process Improvement Projects, Process Improvements {+ 5 more}

 Preferred Skills:

Job Posting End Date:

06/27/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.