Posted:
8/20/2024, 5:20:27 AM
Location(s):
New South Wales, Australia ⋅ Sydney, New South Wales, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security ⋅ Software Engineering
Pay:
$58/hr or $120,640 total comp
Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.
| Technical Support (Enterprise Accounts) |
Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining Appian Engineering will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.
The Appian Solution Engineering team provides technical expertise to our customers around the globe, touching every layer of the Appian platform. From data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems encountered by Appian customers and partners.
We are looking for a Premier Solution Engineer with superb customer management skills and demonstrated ability to collaborate effectively across departments. The Premier Solution Engineer will work as a member of the overall account success team, focusing on the platform support experience for their assigned customers.
To be successful in this role, you will need:
Experience in a software customer service role. Exceptional communication, customer service and presentation skills
Strong technical aptitude
Excellent problem solving skills and talent for identifying creative solutions
Basic knowledge of IaaS (egs.: Amazon Web Services (AWS), Google Compute Engine, Microsoft Azure)
Basic knowledge of Web and Application Servers (egs.: Tomcat Apache, IIS)
Programming / Scripting knowledge (egs.: Java, JavaScript, BASH)
Knowledge of RDBMS platforms (egs.: MySQL, Oracle, SQL Server, MariaDB)
Network troubleshooting (TCP/IP, Wireshark, VPN)
Systems administration (e.g. Linux, Windows)
Basic qualifications:
Bachelor's degree in Computer Science, Engineering, Information Technology or similar work experience
Some of the tools and resources we will equip you with include:
We’ll immerse you into our community rooted in respect starting on day one. Our community and strong and growing! Our affinity groups are a great place to start connecting with peers from all across the globe.
Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education.
Tools and Resources
About Appian
Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: Twitter, LinkedIn.
Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. Appian provides reasonable accommodations to applicants and employees in accordance with all applicable laws.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Website: http://www.appian.com/
Headquarter Location: Mclean, Virginia, United States
Employee Count: 501-1000
Year Founded: 1999
IPO Status: Public
Last Funding Type: Venture - Series Unknown