Product Support Representative :: Pune :: APAC & EMEA Shift

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

• Post implementation product support for existing and new customer based across APAC and EMEA Region
• Utilizing mathematical and statistical knowledge to assist with the building valuation sheets/validations.

About the team: 

• We bring award-winning, multi-asset-class investment operations and data solutions which primarily serve the Buy Side Asset Managers with front-to-back best in class solutions.
• Our market leader solutions include –Investment Accounting Manager, Private Capital Suite, Virtus, Global Transfer Agency and Data Management solution.
• Premier Asset Managers leverage our comprehensive investment operations systems and cloud services to drive growth and efficiency in the dynamic market conditions.
• Solutions used by 80% of the world’s largest Asset Managers as well as 90% of largest Private Equity firms.
• About 950 Product Engineering & 2,000 BPO FIS employees across the globe working efficiently to ensure our solution can process $47T worth of assets accurately.

What you will be doing:

• Work in areas of Asset liability management, Interest Rate Risk, Liquidity Risk. IRRBB
• Support the production of internal and external global client on liquidity regulatory reporting (LCR, ALMM, NSFR, IRR, Funding Plan).
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.
• Provide solutions to client issues through the inbuild financial and application knowledge.
• Assist clients in resolving application-related issues promptly and effectively, ensuring their concerns are addressed.
• Anticipate evolving client needs and develop strategies to meet those needs.
• Participate in incident management process and coordinate until issues are resolved and RCAs are delivered.
• Ensure comprehensive handover from Professional Services team to Client Services of new projects.
• Report new or recurring problems to product management and/or product development departments.

What you will need:

• 2 to 6 years’ experience in Risk Management.
• Knowledge of Bank balance sheet management, cashflow generation, Regulations around ALM.
• Knowledge of valuations of Banking products like Bonds, loans, deposits, saving accounts, REPO, and reverse REPO style instruments etc
• Knowledge of LCR & NSFR, Liquidity Risk ratios for the Bank
• Basic concepts of Market Risk measure, VaR, Estimated Shortfall, Sensitivities, Back testing.
• Knowledge of Derivatives like FRA, Interest Rate Derivatives, Swaps, Futures, Options etc.
• Basic Knowledge on Microsoft SQL Database, general sql queries, RDBMS, data structures, Analysis services, Cube.
• Strong Analytical and problem-solving skills

Added bonus if you have:

• Certification like FRM/CFA
• Macros in Excel, Using financial functions desirable.
• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion.
• Organized approach – manage and adapt priorities according to client and internal requirements.
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you

• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A variety of career development tools, resources, and opportunities
• Time to support charities and give back in your community.
• A fantastic range of benefits designed to help support your lifestyle and wellbeing.
• Great workspaces with dedicated and motivated colleagues
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration, flexibility, and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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