Impact

As our Senior Product Manager for Marketplace Consumer Experience, you sit at the center of Shipt’s three-sided marketplace, owning the digital journey from "App Open" to "Order Placed" for millions of users. You are responsible for balancing the complex needs of customers, retail partners, and personal shoppers to drive measurable growth in conversion, retention, and lifetime value.

Every day, you will collaborate with Engineering, Design, and Data Science teams using tools like Amplitude, Jira, and Slack to identify friction points and launch high-impact experiments. You will act as the primary architect of the product roadmap for our core eCommerce and retail media agents, translating deep user research into features that make every transaction feel like magic.

Senior Product Managers in this role are asked to partner closely with cross-functional teams to identify and deliver robust solutions that move the needle for our users. You will be tasked for driving synergies between the in-app and off-app user experiences. Experience with marketing teams and marketing tech stacks is a plus.

• 5+ years of Product Management experience specifically launching high-traffic features within B2C e-commerce or multi-sided marketplaces and demonstrated partnership with marketing stakeholders.

• Proven autonomy in managing the full product lifecycle—from initial discovery and vision setting to post-launch optimization—without requiring daily tactical guidance.

• Technical proficiency in mobile-first environments, specifically having integrated internal tooling with external marketing tech solutions.

• Experience leading cross-functional squads of 10+ people (engineers, designers, and data scientists) to deliver measurable ROI on complex marketplace projects.

• Mastery of A/B testing and data analysis to drive growth experiments; you should be comfortable quantifying how your previous features impacted specific North Star metrics.

• Strategic communication skills with a track record of distilling technical complexity into compelling narratives for executive-level stakeholders.

Skills & Education

This list includes key skills used in this job but is not inclusive of all skills needed for the role. Please see any required education below.

Cross-Functional Collaboration, Lifecycle Marketing, Personalized Marketing, Product Management

 

 

 

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader.  Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.

Please inform your recruiting contact upon initial connection if you need a reasonable accommodation. If you need assistance filling out a job application, please complete this form. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Employees (and eligible family members) are covered by medical, dental, vision and more.  Employees may enroll in our company’s 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave.  Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.