About Us

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of retail stores throughout the country. 

Our service team forms a direct link between the business and owners.  We are technology experts, trained to give specialist advice and provide hands-on support to solve problems. Working to daily targets, our team resolves technical queries, provides product information, delivers excellent customer service, and upsells. Paid training is provide to ensure you excel in all technical areas

About the role

As a Dyson Store Manager, you will be fully accountable for the performance, culture, and compliance of your store. You'll lead a high-performing team, champion a premium customer experience, and ensure the store is a beacon of Dyson innovation. You will motivate and develop your team, deliver inspiring product demonstrations, and uphold the highest standards of operational excellence and health and safety.

Key Responsibilities

• Manage all aspects of store operations, from sales performance and compliance to health and safety.

• Lead, motivate, and develop your team, fostering a supportive, feedback-driven, and inclusive environment.

• Create standout customer experiences through exceptional service and hands-on product demonstrations.

• Proactively build lasting customer relationships and drive brand loyalty

• Ensure that we have the right level of service and drive an audience first approach, by enhancing personalization, “VIP” experiences and new propositions

• Oversee inventory, visual merchandising, scheduling, and all compliance requirements.

• Stay ahead of Dyson product innovations, sharing new knowledge and best practices with your team.

• Monitor and report on KPIs, translating insights into actions.

• Represent Dyson as a brand ambassador locally and within relevant forums.

• Cultivate excellence in Dyson’s Beauty Lab (where applicable) for outstanding styling experiences.

About you

• Minimum 5 years' experience in customer-facing sales and team management roles.

• Skilled in store operations, inventory management, compliance, and reporting.

• Passionate about delivering best-in-class customer experiences and developing team talent.

• Experience in retail marketing, event planning, and analytical reporting.

• Strong organizational, multitasking, and hands-on leadership abilities.

• Diplomatic, adaptable, motivating, with proven project management skills and attention to detail.

• Proficient in MS Office; SAP knowledge is a plus.

Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

• 401K with up to a 4% match

• Company paid Life Insurance and AD&D

• Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

• Pre-tax Commuter Benefits (applicable areas only)

• Generous Child Care Leave Program

• Wellness Program

• Employee Assistance Program

• Generous Dyson Product Discounts

Health benefits:

• Multi-Level Healthcare Coverage Options

• Vision & Dental Coverage

• Company paid Short-Term and Long-Term Disability