WHAT YOU WILL DO                                                                                                                                                              

• Develop a comprehensive knowledge bank and FAQs for phone-based health education, ensuring accessibility and relevance for patients and caregivers.
• Create standardized, evidence-based responses to address common queries from patients and their family members.
• Provide expert medical responses to queries referred by other members of the medical support team.
• Serve as the technical liaison between the medical team, phone-based health education team, and health communication team, ensuring seamless collaboration.
• Conduct periodic audits and quality checks on medical responses and prepare detailed reports on findings.
• Lead capacity-building efforts and supervise the medical support team to enhance their skills and effectiveness.
• Monitor, evaluate, and report on the activities of the medical support team to ensure optimal performance.
• Undertake any additional tasks assigned by the medical team to support ongoing initiatives.

WHO ARE WE LOOKING FOR

• A qualified MBBS professional, preferably with an MPH or MSc in Public Health.
• A minimum of 5 years of relevant experience in phone-based health education, managing medical knowledge banks, and responding to medical queries.
• Experienced in co-designing and managing digital platform-based health education campaigns.
• Strong communication and writing skills, with the ability to convey complex medical information effectively.
• Proficient in using various digital platforms and software, including Google Workspace, Freshdesk, WhatsApp, and others.
• Experienced in teamwork, supervision, monitoring, and team management, with a proven ability to lead and mentor teams.