JOB DESCRIPTION

Position Summary:

Responsible for the day‑to‑day execution of rebate/chargeback processes: validate and resolve customer rebate claims, process chargeback requests, ensure pricing/SPA compliance, ensure timely claim payout and deliver insightful reporting to Sales, Pricing, and Finance.

Major Responsibilities

• Review agreements to ensure correct customer/product setup and eligibility.
• Validate and resolve rebate claims within required timelines (30 days of receipt).
• Investigate disputes, reconcile discrepancies, and escalate as needed.
• Communicate with customers on claim status; partner with internal teams to ensure accurate processing.
• Manage timely upload/verification of chargeback requests; process per policy.
• Support product and price communications
• Review order/quote/invoice details in Oracle/Salesforce/Altra as applicable.
• Apply SPA pricing/contract compliance knowledge to resolve exceptions.
• Maintain a repository of chargeback statistics/trends and manage shared mailbox.
• Deliver monthly/quarterly rebate performance reports and effectiveness insights.
• Partner with Sales, Pricing, Finance, and Customer Service.
• Support special projects and process improvements; maintain organized documentation/records.
• Track and analyze monthly chargeback trends for all customers.
• Manage Chargeback/Rebate Mailbox

Required Education / Experience / Skills:

• Bachelor’s degree in Finance, Business Administration, Data Management or related field.
• 2+ years of experience in chargeback/rebate  processing, pricing, or financial operations.
• Strong analytical/problem‑solving skills; high attention to data accuracy.
• Strong understanding of ERP systems (SAP, Oracle)
• Proficiency in Microsoft Office Suite including Excel, Access, PowerPoint, and Word.
• Strong communication skills and ability to work collaboratively with internal and external stakeholders.
• Experience with ERP/CRM (SAP, Oracle, Salesforce); familiarity with SQL Server; Alteryx is a plus.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Knowledge of SPA pricing and contract compliance.

#LI-Hybrid

About Regal Rexnord