Role and Responsibilities 

Reporting to the Head of Cloud Enablement Engineering, the Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions business.  In this role, the candidate will have the opportunity to make a lasting impact on the company's digital transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive digital banking landscape. Specifically, the Site Reliability Engineer will be responsible for the following: 

• Design and maintain monitoring solutions and alerting mechanisms for infrastructure, application performance, and user experience metrics, enabling proactive issue detection and mitigation. 

• Implement automation tools and processes to automate routine tasks, scale infrastructure, and ensure seamless deployments, updates, and rollbacks with minimal user impact. 

• Ensure the reliability, availability, and performance of applications and services, focusing on minimizing downtime, optimizing response times, and maintaining high availability for users. 

• Lead incident response efforts for incidents, including identification, triage, resolution, and post-incident analysis to prevent recurrence and improve system resilience. 

• Conduct capacity planning, performance tuning, and resource optimization for environments, collaborating with development and operations teams to meet scalability and performance goals. 

• Collaborate with security teams to implement security best practices, perform vulnerability assessments, and ensure compliance with security standards and regulatory requirements for applications. 

• Manage deployment pipelines, release processes, and configuration management for app deployments, ensuring consistency, reliability, and version control across environments. 

• Identify areas for improvement in reliability, performance, and efficiency through data analysis, root cause analysis, and trend analysis, and drive initiatives to enhance system reliability and operational efficiency. 

• Create and maintain documentation, runbooks, and knowledge base articles for operational procedures, troubleshooting guides, and best practices, and promote knowledge sharing within the team. 

• Develop and test disaster recovery plans, backup strategies, and failover mechanisms for app services, ensuring business continuity and data integrity in case of failures or disasters. 

• Collaborate with development, QA, DevOps, and product teams to ensure alignment on reliability goals, performance metrics, release schedules, and incident response processes. 

• Participate in on-call rotations and provide 24/7 support for critical incidents, troubleshoot issues, and coordinate with teams for resolution, escalation, and follow-up actions as per defined SLAs. 

Professional Qualifications 

• Proficient in development technologies, architectures, and platforms (web, api) to understand system complexities and performance considerations. 

• Experience in cloud platforms (e.g., AWS, Azure, Google Cloud) and infrastructure as code (IaC) tools for managing app infrastructure and deployments. 

• Knowledge of monitoring tools (e.g., Prometheus, Grafana, DataDog, New Relic) and logging frameworks (e.g., Splunk, SumoLogic, ELK Stack) for real-time visibility into system health, performance metrics, and user experience. 

• Experience in incident management, including incident response, triage, root cause analysis (RCA), and post-mortem reviews to prevent recurring issues. 

• Strong troubleshooting skills to diagnose complex technical issues in app environments, infrastructure, networking, and performance bottlenecks. 

• Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Terraform, Ansible) for automating routine tasks, deployments, and infrastructure management. 

• Experience in implementing continuous integration/continuous deployment (CI/CD) pipelines for apps using tools like Jenkins, GitLab CI/CD, or Azure DevOps. 

• Expertise in setting up monitoring solutions, configuring alerts, and creating dashboards to monitor system performance, application metrics, and user experience. 

•  Familiarity with APM (Application Performance Monitoring) tools to analyze app performance, identify bottlenecks, and optimize resource utilization. 

• Familiarity with RUM (Real User Monitoring) for tracking and analyzing user interaction and system performance. 

• Commitment to continuous learning, staying updated with industry trends, new technologies, and best practices in app reliability, performance, and operations. 

•  Adaptability to evolving requirements, technologies, and business needs, with a focus on driving continuous improvement and operational excellence. 

Personal Characteristics 

• Demonstrates judgment and flexibility; thinks about issues and develops solutions that thoughtfully take the broader context into account - positively deals with a shifting demand for time, priorities, and the rapid change of environments. 

• Takes an ownership approach to engineering and product outcomes. 

• Action-oriented self-starter who can set strategy and drive execution with a “roll up the sleeves” approach. 

• Excellent interpersonal communication, negotiation and influencing skills to work effectively with all stakeholders (internal & external), making information-based decisions. 

• Penchant for excellence, both personally and professionally, demonstrated by intellectual curiosity, record of accomplishment, and reputation; shows strong attention to detail and implementation of best practices with an inclination for continuous improvement. 

• Ability to quickly establish strong credibility with employees, business partners and external resources. 

• Embodies and delivers the firm's values and culture towards colleagues, clients, and communities: 

• Win as one team 

• Lead with integrity 

• Be the change