Posted:
4/3/2025, 4:46:50 AM
Location(s):
Wisconsin, United States ⋅ Milwaukee, Wisconsin, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!
Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.
We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource.
The Customer Care Operations Supervisor is responsible for leading and managing a team of customer service representatives supporting SaaS T1 products and other specialty teams, overseeing daily operations within the customer care and technical support contact center, and leading the self-service portal onboarding effort. The CCOS will ensure efficient resolution of internal and external customer inquiries, develop / monitor / publish team performance through key metrics, analyze data and create reports to establish efficient operations, and implement process improvements to enhance customer satisfaction and service quality standards. Up to 10% travel required.
Job Duties:
Team Leadership:
Customer Service Management:
Operational Oversight across Customer Care / Technical Support Contact Center:
Training and Development:
Reporting and Analysis:
Lead Self-Service Portal Onboarding Program:
Education and Experience:
Bachelor's degree in BA or BS required
5+ years of related experience in Customer Operations/Service Management and prior experience in a leadership and development position with a proven record of improving customer satisfaction desired. Significant experience may be considered in lieu of a formal degree.
Project Management, Contact Center and Six Sigma/Quality Certifications preferred
Qualifications:
Ability to handle high-pressure situations and customer escalations
Knowledge of customer service best practices and quality standards
Leadership and team management experience
Strong problem-solving and analytical abilities
Strong communication and interpersonal skills
Proficient in customer relationship management (CRM) systems and other relevant software
Ability to analyze data and generate reports
Strong conflict resolution and problem-solving skills
Competencies:
Delegation and Empowerment: Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up.
Coaching: Engaging an individual in developing and committing to an action plan that targets specific behaviors, skills or knowledge needed to ensure performance improvement or prepare for success in new responsibilities.
Decision Making: Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choose the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions; take action that is consistent with available facts and constraints and optimizes probable consequences.
Aligning Performance for Success: Focusing and managing individual performance by helping others set performance goals, and then tracking results and evaluating performance effectiveness.
Execution: Ensuring others contribute to organization strategies by focusing them on the most critical priorities; measuring progress and ensuring accountability against those metrics.
Working Conditions:
Work is performed in an office environment and requires the ability to operate standard office equipment.
Work is performed in close proximity to others.
Must be able to sit for prolonged periods of time.
Requires prolonged periods of talking/listening.
#SP123
Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options
An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.
Privacy Statement
The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.
Website: https://www.badgermeter.com/
Headquarter Location: Milwaukee, Wisconsin, United States
Employee Count: 5001-10000
Year Founded: 1905
IPO Status: Public
Industries: Manufacturing ⋅ Product Design ⋅ Water